Collision Operations & Analytics Specialist

Caliber Collision; Prattville, Northern (AL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Overtime pay

Job summary

Caliber Collision is seeking a Collision Operations Specialist to oversee the Prattville center's day-to-day operations, focusing on risk management, teammate development, client metrics, production, and administration.

The role requires at least 2+ years in collision management, CCC1 experience, and thorough knowledge of repair processes, with strong customer service and ability to work in a fast-paced environment. Equal opportunity employer.

Qualifications

• Advanced understanding of collision estimatics.
• Prior experience with CCC1.
• Strong knowledge of repair processes and procedures.
• Ability to understand written and verbal instructions.
• Ability to prioritize competing tasks in a fast-paced environment.
• Ability to provide personable customer service to internal and external customers.

Responsibilities

• Oversee center operations to ensure safe, profitable repairs.
• Develop teammates and monitor performance metrics.
• Manage risk and maintain quality control per SOPs.
• Recruit, recognize, and retain skilled teammates.
• Review monthly financial metrics to identify opportunities and trends.

Skills

Collision Estimatics

CCC1

Repair process knowledge

Instruction comprehension

Task prioritization

Customer service

Tools

CCC1 software

Job description

Caliber Collision is seeking a Collision Operations Specialist to oversee the Prattville center's day-to-day operations, focusing on risk management, teammate development, client metrics, production, and administration.

The role requires at least 2+ years in collision management, CCC1 experience, and thorough knowledge of repair processes, with strong customer service and ability to work in a fast-paced environment. Equal opportunity employer.