Operations Specialist

Caliber; Santa Fe (NM); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation & holidays

Career growth from within

Paid trainings (I-CAR, ASE)

Job summary

Caliber Collision is seeking a Collision Operations Specialist to oversee center operations, including risk management, teammate development, client metrics, production, and administration. The role includes recruiting and retaining talent, monitoring financial performance, and aligning with Caliber SOPs and industry standards.

Automotive center leadership experience is required. Requirements include 2+ years in collision management, valid driver's license, and eligibility under company

Qualifications

• Advanced understanding of collision estimatics.
• Must understand written and verbal instructions.
• Ability to prioritize competing tasks in a fast-paced environment.
• Provide personable, friendly customer service to internal and external customers.
• Ability to perform physical activity including lifting objects over 50 lbs.

Responsibilities

• Oversee center operations including risk management, teammate development, and client metrics.
• Recruit, recognize, and retain talented teammates.
• Monitor financial performance and identify opportunities/trends.
• Ensure repairs are thorough, safe, and profitable per SOPs and industry guidelines.

Skills

Collision estimatics

Instruction comprehension

Prioritization

Customer service

Physical stamina

Education

I-CAR training

ASE certification

CCC1 knowledge

Tools

CCC1

Job description

Service Center

Santa Fe - Siler Rd

JOB SUMMARY

Caliber Collision has an immediate job opening for a Collision Operations Specialist to perform all-purpose duties, which may include, but not limited to the overall operation of their center, including Risk Management, Teammate development, Client Metrics, production, and administration. This individual will also Recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month’s financial metrics to identify opportunities and trends. Collision General Managers will be required to ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING THE CALIBER FAMILY

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• State of the Art Equipment – 3M Collision Repair Products
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• Paid Skilled Trainings and Certifications – I-CAR and ASE

REQUIREMENTS:

• 2+ years of Collision Management Experience
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITES/SKILLS/KNOWLEDGE

• Advanced understanding of Collision Estimatics
• Must have prior experience with CCC1
• Advance understanding and knowledge of the repair process/procedures
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.