Operations Specialist

Caliber Collision; Prattville, Northern (AL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Overtime pay

Job summary

Caliber Collision is seeking a Collision Operations Specialist to oversee the Prattville center's day-to-day operations, focusing on risk management, teammate development, client metrics, production, and administration.

The role requires at least 2+ years in collision management, CCC1 experience, and thorough knowledge of repair processes, with strong customer service and ability to work in a fast-paced environment. Equal opportunity employer.

Qualifications

• Advanced understanding of collision estimatics.
• Prior experience with CCC1.
• Strong knowledge of repair processes and procedures.
• Ability to understand written and verbal instructions.
• Ability to prioritize competing tasks in a fast-paced environment.
• Ability to provide personable customer service to internal and external customers.

Responsibilities

• Oversee center operations to ensure safe, profitable repairs.
• Develop teammates and monitor performance metrics.
• Manage risk and maintain quality control per SOPs.
• Recruit, recognize, and retain skilled teammates.
• Review monthly financial metrics to identify opportunities and trends.

Skills

Collision Estimatics

CCC1

Repair process knowledge

Instruction comprehension

Task prioritization

Customer service

Tools

CCC1 software

Job description

## Operations SpecialistApply: Prattville: Full time: Posted Yesterday: R0224776**Service Center**Prattville**JOB SUMMARY** **Caliber Collision** has an immediate job opening for a **Collision Operations Specialist** to perform all-purpose duties, which may include, but not limited to the overall operation of their center, including Risk Management, Teammate development, Client Metrics, production, and administration. This individual will also Recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month’s financial metrics to identify opportunities and trends. Collision General Managers will be required to ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards. **BENEFITS OF JOINING THE CALIBER FAMILY*** **Benefits from day one:** Immediately eligible for medical, dental and vision* **Industry Comparable Pay** – Paid weekly and eligible for overtime* **State of the Art Equipment** – 3M Collision Repair Products* **Paid Vacation & Holidays** – Can begin accruing day 1* **Career growth opportunities** – we promote from within!* **Paid Skilled Trainings and Certifications** – I-CAR and ASE**REQUIREMENTS:*** 2+ years of Collision Management Experience* Must have a valid driver’s license and be eligible for coverage under our company insurance policy **ABILITES/SKILLS/KNOWLEDGE*** Advanced understanding of Collision Estimatics* Must have prior experience with CCC1* Advance understanding and knowledge of the repair process/procedures* Be able to understand instructions – written and verbal* Can prioritize competing tasks and adapt easily to a fast-paced environment* Ability to provide personable, friendly customer service to internal and external customers* Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Caliber is an Equal Opportunity Employer**Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.****Must be eligible to work in the U.S. with no restrictions.**