Collision Front Desk Specialist - Care & Scheduling

JHCC Holdings LLC; Cape Coral (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

The Boyd Group in Cape Coral, FL is seeking a Customer Service Representative to provide exceptional customer experience and administrative support for the Repair Facility Team.

The role involves coordinating with customers and insurance companies, scheduling repairs, managing rental details, and maintaining records in CCC One and ARMS. A high school diploma and at least one year in a similar role are required, with preference for auto body experience.

Qualifications

• High School Diploma or GED required.
• 1 year experience in a similar administrative role.
• Preferred 1 year in auto body or similar environment with customer service experience.
• Excellent written and verbal communication with strong sales drive.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One schedule and proper scripting.
• Retrieve insurance assignments and obtain repair authorization documentation for disassembly.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.
• Record all communications with customers or insurance partners in CCC One.
• Confirm rental information and update CCC One with rental usage.
• Manage ARMS daily to align with CCC One entries.

Skills

Multitasking

Attention to detail

Customer service

Communication

Education

High School Diploma or GED

Job description

The Boyd Group in Cape Coral, FL is seeking a Customer Service Representative to provide exceptional customer experience and administrative support for the Repair Facility Team.

The role involves coordinating with customers and insurance companies, scheduling repairs, managing rental details, and maintaining records in CCC One and ARMS. A high school diploma and at least one year in a similar role are required, with preference for auto body experience.