Collision Front Desk CSR

JHCC Holdings LLC; Cape Coral (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

The Boyd Group in Cape Coral, FL is seeking a Customer Service Representative to provide exceptional customer experience and administrative support for the Repair Facility Team.

The role involves coordinating with customers and insurance companies, scheduling repairs, managing rental details, and maintaining records in CCC One and ARMS. A high school diploma and at least one year in a similar role are required, with preference for auto body experience.

Qualifications

• High School Diploma or GED required.
• 1 year experience in a similar administrative role.
• Preferred 1 year in auto body or similar environment with customer service experience.
• Excellent written and verbal communication with strong sales drive.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One schedule and proper scripting.
• Retrieve insurance assignments and obtain repair authorization documentation for disassembly.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.
• Record all communications with customers or insurance partners in CCC One.
• Confirm rental information and update CCC One with rental usage.
• Manage ARMS daily to align with CCC One entries.

Skills

Multitasking

Attention to detail

Customer service

Communication

Education

High School Diploma or GED

Job description

FL Cape Coral-Country Club Blvd - 123129. We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

High School Diploma or GED (General Education Diploma)

Minimum Experience

1 year experience in a similar role such as administration assistant.

Preferred

1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

Compensation Details

$15 - $20 / Hour Compensation is commensurate with skill, education and experience.

• This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Job Description Note

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Additional Employer Information

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.