Collision Estimator: Six-Figure Potential & Customer Guide

Quality Collision Group; Creve Coeur (MO); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays, Vacation & Sick Days

401(k) with employer match

Paid Training

Job summary

Quality Collision Group is seeking a Collision Estimator / Service Advisor to evaluate vehicle damage, prepare repair estimates, and guide customers through the collision repair process from intake to delivery. You will work with insurers, technicians, and production leadership to develop repair plans, manage supplements, and ensure accurate, timely communication while maintaining excellent customer service.

A strong knowledge of estimating software and OEM procedures is required.

Qualifications

• Minimum 2 years of collision estimating or collision service advisor experience.
• Strong knowledge of the collision repair process, estimating procedures, insurer protocols, and supplement documentation.
• Proficiency with CCC ONE estimating software; experience with other estimating platforms is a plus.
• Working knowledge of OEM repair procedures and I-CAR standards.
• Ability to upload estimates, images, and documentation to meet major insurance program requirements.
• Strong customer-service, sales, oral communication, and written communication skills.
• Highly organized and detail oriented with the ability to manage multiple active repairs.

Responsibilities

• Inspect damaged vehicles and prepare complete, accurate collision repair estimates.
• Document damage, labor operations, parts, photos, and repair procedures in accordance with insurer and company requirements.
• Communicate with customers regarding repair scope, timeline, updates, and final delivery.
• Work with insurance carriers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
• Review supplements and update estimates as additional damage is discovered.
• Reconcile repair orders and prepare final invoices that match approved estimates and supplements.
• Maintain organized documentation and provide a high level of customer service throughout the repair.

Skills

Customer-service

Sales

Oral communication

Written communication

Attention to detail

Multi-tasking

Tools

CCC ONE estimating software

Other estimating platforms

Job description

Quality Collision Group is seeking a Collision Estimator / Service Advisor to evaluate vehicle damage, prepare repair estimates, and guide customers through the collision repair process from intake to delivery. You will work with insurers, technicians, and production leadership to develop repair plans, manage supplements, and ensure accurate, timely communication while maintaining excellent customer service.

A strong knowledge of estimating software and OEM procedures is required.