Collision Estimator & Service Advisor: Six-Figure Potential

Quality Collision Group; Leesport (Berks County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance

Dental Insurance

Paid Holidays, Vacation & Sick Days

401(k) with employer match

Paid Training

Job summary

Brandywine Coachworks, a Quality Collision Group brand, is seeking a Collision Estimator / Service Advisor to evaluate vehicle damage, prepare repair estimates, and guide customers through the collision repair process from intake to delivery.

You will collaborate with insurance carriers, technicians, parts, and leadership to develop repair plans, manage supplements, and maintain accurate documentation while delivering excellent customer service.

Qualifications

• Minimum 2 years of collision estimating or collision service advisor experience.
• Proficiency with CCC ONE estimating software.
• Knowledge of insurer protocols and supplement documentation.
• Valid driver\'s license required.

Responsibilities

• Inspect damaged vehicles and prepare complete, accurate collision repair estimates.
• Document damage, labor operations, parts, photos, and repair procedures in accordance with insurer and company requirements.
• Communicate with customers regarding repair scope, timeline, updates, and final delivery.
• Work with insurance carriers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
• Review supplements and update estimates as additional damage is discovered.
• Reconcile repair orders and prepare final invoices that match approved estimates and supplements.
• Maintain organized documentation and provide a high level of customer service throughout the repair.

Skills

Customer service

Sales

Oral communication

Written communication

Attention to detail

Multi-tasking

Tools

CCC ONE

Job description

Brandywine Coachworks, a Quality Collision Group brand, is seeking a Collision Estimator / Service Advisor to evaluate vehicle damage, prepare repair estimates, and guide customers through the collision repair process from intake to delivery.

You will collaborate with insurance carriers, technicians, parts, and leadership to develop repair plans, manage supplements, and maintain accurate documentation while delivering excellent customer service.