Collision Estimator - High-Volume Auto Body Shop

Mac Haik Ford Houston; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Time Off

Employee Vehicle Discounts

Job summary

Mac Haik Ford Houston in Houston, TX is seeking an experienced Automotive Collision Estimator to join our high-volume body shop. You will be the primary liaison between customers, insurance adjusters, and repair technicians to deliver accurate estimates.

The ideal candidate has CCC ONE proficiency, DRP experience, and a proven track record handling Ford OEM guidelines and insurance policies. This full-time role offers a structured schedule, competitive pay, benefits, and opportunities for

Qualifications

• High school diploma or equivalent.
• Strong technical knowledge of auto body repair procedures, frame/structural alignment, refinishing steps, and ADAS recalibration requirements.
• Extensive experience with CCC ONE estimating, digital imaging, and dealership management software.
• ICAR or ASE certifications preferred (e.g., I-CAR Non-Structural or Damage Analysis).
• Outstanding verbal and written communication skills with strong conflict-resolution capabilities.
• High organizational skills with the ability to manage multiple open repair files simultaneously.

Responsibilities

• Estimate Creation: Conduct thorough visual inspections and write precise, complete repair estimates using CCC ONE software in accordance with Ford OEM guidelines and insurance policies.
• Insurance Coordination: Negotiate supplements, review repair orders, and maintain positive working relationships with DRP representatives and field adjusters.
• Customer Communication: Walk vehicle owners through the repair process, set realistic timelines, and provide regular, proactive updates regarding vehicle status.
• Repair Workflow Management: Work closely with body technicians, structural specialists, paint teams, and the parts department to ensure seamless repair progression and parts availability.
• Quality & File Compliance: Ensure all estimate documentation, digital photos, repair orders, and insurance approvals are audit-ready prior to final vehicle delivery.
• Delivery & Final Billing: Review completed repairs with customers upon vehicle pickup, handle final payments/deductibles, and resolve any customer concerns.

Skills

Customer communication

Attention to detail

Time management

Negotiation

Education

High School Diploma or equivalent

Tools

CCC ONE

Job description

Mac Haik Ford Houston in Houston, TX is seeking an experienced Automotive Collision Estimator to join our high-volume body shop. You will be the primary liaison between customers, insurance adjusters, and repair technicians to deliver accurate estimates.

The ideal candidate has CCC ONE proficiency, DRP experience, and a proven track record handling Ford OEM guidelines and insurance policies. This full-time role offers a structured schedule, competitive pay, benefits, and opportunities for