Automotive Collision Estimator

Mac Haik Ford Houston; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Time Off

Employee Vehicle Discounts

Job summary

Mac Haik Ford Houston in Houston, TX is seeking an experienced Automotive Collision Estimator to join our high-volume body shop. You will be the primary liaison between customers, insurance adjusters, and repair technicians to deliver accurate estimates.

The ideal candidate has CCC ONE proficiency, DRP experience, and a proven track record handling Ford OEM guidelines and insurance policies. This full-time role offers a structured schedule, competitive pay, benefits, and opportunities for

Qualifications

• High school diploma or equivalent.
• Strong technical knowledge of auto body repair procedures, frame/structural alignment, refinishing steps, and ADAS recalibration requirements.
• Extensive experience with CCC ONE estimating, digital imaging, and dealership management software.
• ICAR or ASE certifications preferred (e.g., I-CAR Non-Structural or Damage Analysis).
• Outstanding verbal and written communication skills with strong conflict-resolution capabilities.
• High organizational skills with the ability to manage multiple open repair files simultaneously.

Responsibilities

• Estimate Creation: Conduct thorough visual inspections and write precise, complete repair estimates using CCC ONE software in accordance with Ford OEM guidelines and insurance policies.
• Insurance Coordination: Negotiate supplements, review repair orders, and maintain positive working relationships with DRP representatives and field adjusters.
• Customer Communication: Walk vehicle owners through the repair process, set realistic timelines, and provide regular, proactive updates regarding vehicle status.
• Repair Workflow Management: Work closely with body technicians, structural specialists, paint teams, and the parts department to ensure seamless repair progression and parts availability.
• Quality & File Compliance: Ensure all estimate documentation, digital photos, repair orders, and insurance approvals are audit-ready prior to final vehicle delivery.
• Delivery & Final Billing: Review completed repairs with customers upon vehicle pickup, handle final payments/deductibles, and resolve any customer concerns.

Skills

Customer communication

Attention to detail

Time management

Negotiation

Education

High School Diploma or equivalent

Tools

CCC ONE

Job description

Automotive Collision Estimator

Houston, TX

Quick Snapshot

• Job Type: Full-time

• Pay: $60,000 - $100,000 per year

• Schedule: Structured Weekday Schedule (Rotating Saturdays)

• Benefits: Medical, Dental, Vision, and 401(k)

About Mac Haik Ford

Mac Haik Ford in Houston is one of the premier high-volume dealerships in Texas. Located on the Katy Freeway, our I-CAR Gold Class Body Shop and Collision Center is equipped with state-of-the-art repair technology, computerized paint-matching systems, and heavy drive-in volume. As part of the Mac Haik Auto Group, we provide a stable, fast-paced work environment backed by strong insurance direct repair programs (DRPs), a supportive management team, and endless earning potential for high producers.

Job Description

Mac Haik Ford is seeking an experienced, detail-oriented Collision Estimator to join our busy body shop team. In this role, you will act as the primary liaison between our customers, insurance representatives, and repair technicians to deliver accurate, comprehensive collision repair estimates.

We are looking for a professional who thrives in a high-volume environment, understands OEM repair standards, and excels at building trust with insurance adjusters and vehicle owners alike. If you are a customer-focused estimator with strong CCC ONE proficiency and a track record of driving shop throughput, we want to talk to you.

Job Type

• Full-time

Schedule

• Monday through Friday

• Rotating Saturday shifts

• No Sundays

Pay

• $60,000 - $100,000 per year

• Confidentiality: All inquiries and applications from currently employed estimators will be kept strictly confidential.

Work Requirements

• Experience: 2+ years of collision estimating experience in a high-volume body shop or dealership collision center.

• DRP experience is preferred

• Software: Proficiency in CCC ONE estimating software required.

• Driver's License: Valid driver's license with a clean driving record is required.

• Ability to commute to Houston, TX (Katy Freeway location).

• Ability to pass a background check and drug screening.

Responsibilities

• Estimate Creation: Conduct thorough visual inspections and write precise, complete repair estimates using CCC ONE software in accordance with Ford OEM guidelines and insurance policies.

• Insurance Coordination: Negotiate supplements, review repair orders, and maintain positive working relationships with DRP representatives and field adjusters.

• Customer Communication: Walk vehicle owners through the repair process, set realistic timelines, and provide regular, proactive updates regarding vehicle status.

• Repair Workflow Management: Work closely with body technicians, structural specialists, paint teams, and the parts department to ensure seamless repair progression and parts availability.

• Quality & File Compliance: Ensure all estimate documentation, digital photos, repair orders, and insurance approvals are audit-ready prior to final vehicle delivery.

• Delivery & Final Billing: Review completed repairs with customers upon vehicle pickup, handle final payments/deductibles, and resolve any customer concerns.

Qualifications

• High school diploma or equivalent.

• Strong technical knowledge of auto body repair procedures, frame/structural alignment, refinishing steps, and ADAS recalibration requirements.

• Extensive experience with CCC ONE estimating, digital imaging, and dealership management software.

• ICAR or ASE certifications preferred (e.g., I-CAR Non-Structural or Damage Analysis).

• Outstanding verbal and written communication skills with strong conflict-resolution capabilities.

• High organizational skills with the ability to manage multiple open repair files simultaneously.

Why Join the Mac Haik Ford Team?

• Heavy Volume: Capitalize on heavy drive-in customer traffic, dealership referrals, and strong insurance DRP relationships.

• Modern Facility: Work in an advanced collision center featuring up-to-date frame machines, aluminum repair bays, and modern spray booths.

• Great Brand Backing: Enjoy the resources, stability, and career advancement opportunities of the respected Mac Haik Auto Group.

• Paid Professional Development: Continuous training support to keep your certifications and OEM repair knowledge up to date.

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• 401(k) Retirement Plan

• Paid Time Off (PTO) and Vacation

• Employee Vehicle Purchase and Service Discounts

Equal Opportunity Employer Statement

Mac Haik Ford is an equal opportunity employer and prohibits discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.