Collision Estimator: Expert Damage Appraisals & Experience

Master Collision Repair, Inc.; Merritt Island (FL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Health & dental insurance from day 1

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass seeks an Estimator to deliver an exceptional customer experience by creating accurate repair estimates and coordinating vehicle repairs with customers and insurance providers. You will document damage, determine required parts and repairs, and align with the team to meet KPI targets, while maintaining WOW standards and core values.

Ideal candidates have DRP familiarity, at least 1 year of experience, and a willingness to complete I-CAR training, with a valid driver's

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update every customer interaction efficiently and accurately.
• Provide customer with accurate and timely information through the repair process.
• Ensure compliance with all insurance client requirements and metrics.
• Follow WOW Operating Way guidelines for customer drop-offs, repair planning, and communication.
• Communicate customer requests to the appropriate team members.
• Greet customers with positive energy in person and on the phone.
• Understand required insurance programs and procedures.
• Participate in daily production walks with Management.
• Support team members as needed.
• Attend monthly Health & Safety and staff meetings.
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain store KPIs by maximizing role performance.
• Uphold the company's Core Values: Honesty, Integrity & Respect.

Skills

Customer service

Documentation

Basic computer skills

I-CAR training

Valid driver’s license

DRP compliance

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass seeks an Estimator to deliver an exceptional customer experience by creating accurate repair estimates and coordinating vehicle repairs with customers and insurance providers. You will document damage, determine required parts and repairs, and align with the team to meet KPI targets, while maintaining WOW standards and core values.

Ideal candidates have DRP familiarity, at least 1 year of experience, and a willingness to complete I-CAR training, with a valid driver's