Collision Estimator: Elevate Customer Experience & Estimates

Gerber Collision & Glass; Vero Beach (FL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Medical Insurance

401(k) Plan with company match

Life Insurance

Continuing Education Opportunities

Safety Glasses provided

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Florida is seeking an Estimator to deliver an exceptional customer experience by creating accurate vehicle repair estimates, coordinating repairs, and communicating with customers and insurance companies throughout the process.

You will assess damage, document repairs, and ensure compliance with DRPs and insurance requirements while supporting teammates and driving KPI success across the shop.

Qualifications

• CCC knowledge and experience required.
• Knowledge of Repairs and OE Guidelines.
• Awareness of where to look for answers.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager

Skills

CCC knowledge

Geico ARX experience

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Florida is seeking an Estimator to deliver an exceptional customer experience by creating accurate vehicle repair estimates, coordinating repairs, and communicating with customers and insurance companies throughout the process.

You will assess damage, document repairs, and ensure compliance with DRPs and insurance requirements while supporting teammates and driving KPI success across the shop.