Collision Estimator — Elevate Customer Experience

Boyd Group Services; Milwaukee (WI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Medical Insurance

401(k) Match

Life Insurance

Education Opportunities

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience while creating estimates and coordinating repair needs. You will communicate with customers and insurance companies, assess vehicle damage, and document repairs to support the repair facility KPI goals.

You will work with the team to ensure accurate information flow, adherence to DRP requirements, and maintenance of service standards in a fast-paced collision environment.

Qualifications

• High School Diploma or equivalent.
• Knowledge of Repairs and OE Guidelines.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information through the repair process and ensure excellent service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Participate in daily production walks with the Management Team as required.
• Maintain the store’s KPI’s by maximizing role performance.
• Uphold the company’s Core Values: Honesty, Integrity & Respect.

Skills

Basic Computer Skills

Awareness of where to look for answers

Compliance for DRP’s

I-CAR Training willingness

Valid Driver’s License

Education

High School Diploma or equivalent

Knowledge of Repairs & OE Guidelines

Awareness of where to look for answers

Must be willing to complete I-CAR Training

Job description

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience while creating estimates and coordinating repair needs. You will communicate with customers and insurance companies, assess vehicle damage, and document repairs to support the repair facility KPI goals.

You will work with the team to ensure accurate information flow, adherence to DRP requirements, and maintenance of service standards in a fast-paced collision environment.