Collision Estimator — Drive Repairs & Customer Experience

Mobile Auto Solutions, LLC; Tampa (FL); Hybrid; USD 55,000 - 77,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Paid holidays

Health Insurance Day 1

401(k) with company match

Short-Term Disability

Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Tampa, FL seeks an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with customers and insurers. You will document all details, communicate progress, and ensure adherence to DRP and WOW standards while supporting the team to meet facility KPIs.

This role offers training, safety meetings, and opportunities for advancement within a long‑standing collision repair leader, with

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

Compliance for DRP’s (1 year)

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Tampa, FL seeks an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with customers and insurers. You will document all details, communicate progress, and ensure adherence to DRP and WOW standards while supporting the team to meet facility KPIs.

This role offers training, safety meetings, and opportunities for advancement within a long‑standing collision repair leader, with