Collision Estimator: Drive Precision & Customer Experience

Boyd Group Services; Novi (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Paid Holidays

Medical, Prescription, Dental & Vision

401(k) Retirement Plan with company 
M

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Novi, MI is seeking an Estimator to create accurate vehicle damage estimates, coordinate repairs, and maintain exceptional customer communication throughout the repair process. You will work with the team to meet KPIs and coordinate with insurance providers.

The role requires knowledge of repairs and OE guidelines, high school diploma, and willingness to complete I-CAR training, with a strong focus on customer service and attention to detail.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update all customer interactions with relevant details.
• Provide accurate, timely information guiding customers through repair process.
• Ensure compliance with insurance client requirements and metrics.
• Adhere to WOW Operating Ways for drops, planning, and communication.
• Communicate customer requests to the appropriate team members.
• Provide positive energy when greeting customers in person and by phone.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with Management.
• Support team members as needed.
• Attend monthly Health & Safety and staff meetings.
• Attend training and information sessions recommended by Store Manager.

Skills

Awareness to answers

Basic Computer Skills

DRP Compliance

I-CAR Training Willing

Valid Driver's License

Education

High School Diploma

Job description

Gerber Collision & Glass in Novi, MI is seeking an Estimator to create accurate vehicle damage estimates, coordinate repairs, and maintain exceptional customer communication throughout the repair process. You will work with the team to meet KPIs and coordinate with insurance providers.

The role requires knowledge of repairs and OE guidelines, high school diploma, and willingness to complete I-CAR training, with a strong focus on customer service and attention to detail.