Collision Estimator & Customer Experience Lead

L0105 Lithia Home Office; Michigan; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Job summary

Suburban Collection Collision Center is seeking a motivated Body Shop Estimator to join the team at Suburban Chevrolet Cadillac of Ann Arbor. The role focuses on delivering detailed repair estimates, communicating with customers, and coordinating with technicians to ensure a seamless experience.

The ideal candidate will have strong communication, math, and computer skills, plus a valid driver’s license. Join a fast-paced shop that values accuracy and exceptional customer service.

Qualifications

• Excellent communication and organizational skills.
• Strong typing and computer proficiency.
• Solid math skills to ensure precise service cost calculations.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Identify, validate, and resolve customer concerns during the repair process.
• Develop thorough vehicle inspection reports and clear repair estimates.
• Act as the primary communicator between customers and technicians.

Skills

Communication skills

Typing skills

Math skills

Driver's license

Tools

ProfitNet ADP

Pathways

Mitchell

Audatex

Job description

Suburban Collection Collision Center is seeking a motivated Body Shop Estimator to join the team at Suburban Chevrolet Cadillac of Ann Arbor. The role focuses on delivering detailed repair estimates, communicating with customers, and coordinating with technicians to ensure a seamless experience.

The ideal candidate will have strong communication, math, and computer skills, plus a valid driver’s license. Join a fast-paced shop that values accuracy and exceptional customer service.