Collision Estimator/Customer Advisor

Myers Auto Group; Lakeland (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Growth opportunities

Job summary

Myers Auto Group in Lakeland, FL, is seeking an experienced Collision Estimator / Customer Advisor. This role is crucial in the collision center, combining technical estimating expertise with strong customer service.

The ideal candidate will assess vehicle damage, prepare repair estimates, and guide customers through the repair process, ensuring high standards of service and organization.

We offer competitive compensation, benefits including medical insurance, and growth opportunities within our multi-location automotive group.

Qualifications

• Experience as a Collision Estimator, Body Shop Advisor, or similar role.
• Experience with CCC, Mitchell, or Audatex preferred.
• Strong understanding of collision repair and insurance processes.
• Valid driver’s license with a clean driving record.

Responsibilities

• Inspect vehicles and assess collision damage.
• Prepare accurate repair estimates.
• Communicate with insurance adjusters.

Skills

Collision repair knowledge

Customer service skills

Communication skills

Multitasking ability

Tools

CCC

Mitchell

Audatex

Job description

Job Details: Job Location: SBC Lakeland - Lakeland, FL 33813; Position Type: Full Time; Job Category: Automotive Collision Estimator / Customer Advisor.

Subaru Buick Cadillac Lakeland – Lakeland, FL

Position Overview

Subaru Buick Cadillac Lakeland is seeking an experienced Collision Estimator / Customer Advisor to join our team. This position is a key role in our collision center, combining technical estimating expertise with a strong focus on customer service. The ideal candidate will be responsible for assessing vehicle damage, preparing repair estimates, coordinating with insurance companies, and guiding customers through the repair process from start to finish.

Key Responsibilities

• Estimating & Repair Planning
  • Inspect vehicles and assess collision damage
  • Prepare accurate repair estimates using CCC, Mitchell, Audatex, or similar systems
  • Identify all required parts, labor, and repair procedures
  • Submit and manage supplements throughout the repair process
  • Collaborate with technicians to ensure proper repair planning
• Customer Experience
  • Serve as the primary point of contact for customers
  • Explain estimates, timelines, and insurance processes clearly
  • Provide consistent status updates and manage expectations
  • Handle vehicle intake, documentation, and delivery
• Insurance Coordination
  • Communicate with insurance adjusters
  • Negotiate approvals and supplements
  • Ensure repairs meet manufacturer and insurance standards
• Operational Support
  • Maintain accurate and organized repair files
  • Support cycle time goals and shop efficiency
  • Follow all company policies and safety procedures

Qualifications

• Experience as a Collision Estimator, Body Shop Advisor, or similar role
• Experience with CCC, Mitchell, or Audatex preferred
• Strong understanding of collision repair and insurance processes
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced environment
• Valid driver’s license with a clean driving record

What We Offer

• Competitive compensation (salary + commission/bonus structure)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Growth opportunities within a multi-location automotive group

Additional Requirements

• Background check and drug screening required
• Clean MVR required
• Equal Opportunity Employer / Drug-Free Workplace

Preferred Qualifications

• High-volume collision center experience strongly preferred
• I-CAR certification is a plus