Collision Estimator & Customer Experience Lead

Crash Champions; Henderson (NV); On-site; USD 65,000 - 145,700; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

Paid Holidays

Job summary

Crash Champions in Henderson, Nevada, is seeking a dedicated professional for a role that emphasizes customer education in vehicle repairs and insurance processes. This position requires strong multitasking abilities and experience in dealing with insurance partners.

The ideal candidate will manage vehicle repairs, ensure high-quality standards, and maintain customer communication throughout the repair process. Comprehensive benefits include health, dental, vision, and a 401k plan.

Competitive compensation ranges from $65,000 to $145,700 annually, depending on experience and qualifications.

Qualifications

• Strong customer service skills and the ability to adapt easily to fast-paced environments.
• Proficient in organization, multi-tasking, and managing time efficiently.
• Knowledge of dealing with insurance partners preferred and familiarity with multi-estimating systems.

Responsibilities

• Educate customers on vehicle repairs, insurance, and safety.
• Complete initial and final estimates after evaluations.
• Manage repairs and ensure quality standards are met.
• Update customers on the status of repairs.
• Perform data procedures and post-scanning for vehicles.
• Handle paperwork for repairs and ensure compliance with carrier requirements.

Skills

Customer Service Skills

Organization and multi-tasking skills

Knowledge of Insurance partners

Knowledge of estimating systems like CCC One

Job description

Crash Champions in Henderson, Nevada, is seeking a dedicated professional for a role that emphasizes customer education in vehicle repairs and insurance processes. This position requires strong multitasking abilities and experience in dealing with insurance partners.

The ideal candidate will manage vehicle repairs, ensure high-quality standards, and maintain customer communication throughout the repair process. Comprehensive benefits include health, dental, vision, and a 401k plan.

Competitive compensation ranges from $65,000 to $145,700 annually, depending on experience and qualifications.