Collision Estimator & Customer Experience Lead

Crash Champions; Waldorf (MD); On-site; USD 70,850 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

Job summary

Crash Champions, based in Waldorf, Maryland, is seeking dedicated individuals to provide exemplary customer service in the collision repair industry. Responsibilities include educating customers, managing repair processes, and ensuring quality assurance throughout.

The position requires strong organizational skills, the ability to work in a fast-paced environment, and knowledge of insurance processes. Benefits include medical, dental, and vision insurance, along with a 401k plan with company matching.

Responsibilities

• Educate customers on the vehicle repair process and customer rights.
• Complete initial estimates and manage each repair throughout the process.
• Ensure quality standards by performing in‑process QC.
• Keep customers informed on vehicle status.
• Handle disbursement paperwork and address file exceptions.

Skills

Customer Service Skills

Organization and multi-tasking skills

Knowledge of dealing with Insurance partners

Ability to deal with fast‑paced environments

Knowledge of estimating systems, CCC One preferred

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions, based in Waldorf, Maryland, is seeking dedicated individuals to provide exemplary customer service in the collision repair industry. Responsibilities include educating customers, managing repair processes, and ensuring quality assurance throughout.

The position requires strong organizational skills, the ability to work in a fast-paced environment, and knowledge of insurance processes. Benefits include medical, dental, and vision insurance, along with a 401k plan with company matching.