Collision Estimator: Customer Experience & Repair QC Lead

Crash Champions; Pleasanton (CA); On-site; USD 73,710 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in Pleasanton, California, is seeking a dedicated professional to join our team. The role involves educating customers about vehicle repairs, managing repair estimates, and ensuring quality standards are met. Candidates should possess strong customer service skills and be ready for a dynamic work environment.

The ideal applicant will have organizational and multitasking abilities and should be familiar with insurance processes. Benefits include comprehensive medical, dental, and vision insurance, a 401k plan, and paid holidays.

Qualifications

• Excellent customer service skills are essential.
• Ability to organize, multi-task, and manage time effectively.
• Knowledge of insurance processes preferred.

Responsibilities

• Educate customers on vehicle repair processes.
• Complete and manage repair estimates throughout the process.
• Keep customers informed on the repair status.
• Handle disbursement paperwork and final orders.

Skills

Customer Service Skills

Organization and multi-tasking skills

Knowledge of dealing with Insurance partners

Ability to deal with fast-paced environments

Knowledge of multiple estimating systems

Job description

Crash Champions in Pleasanton, California, is seeking a dedicated professional to join our team. The role involves educating customers about vehicle repairs, managing repair estimates, and ensuring quality standards are met. Candidates should possess strong customer service skills and be ready for a dynamic work environment.

The ideal applicant will have organizational and multitasking abilities and should be familiar with insurance processes. Benefits include comprehensive medical, dental, and vision insurance, a 401k plan, and paid holidays.