Collision Center Performance & Training Consultant

Socket.dev; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Sherwin‑Williams is seeking a Business Services Consultant to help collision repair customers improve operational and financial performance through practical consulting, training, and ongoing support. You will translate insights into actionable recommendations and work closely with Sales Leadership and Marketing to align programs with customer goals.

The role requires hands-on industry experience, public speaking, and the ability to deliver internal and external learning experiences, including

Qualifications

• Bachelor’s degree or equivalent combination of collision industry experience and automotive refinish professional experience.
• 5+ years of hands-on experience in collision center operations with knowledge of shop workflows, estimating, repair planning, KPI management, and financial drivers.
• 5+ years in business development, sales consulting, customer consulting, operations, or related field‑based role in automotive refinish/collision repair.
• Public speaking and classroom facilitation experience with ability to deliver full-day classes, workshops, webinars, and executive-level presentations.
• Ability to develop, update and deliver training programs reflecting current collision-repair practices and industry trends.
• Experience supporting sales growth, customer retention, customer value delivery, and business improvement initiatives.
• Strong organizational, communication, and coaching skills for engaging customers, field teams, and leadership.
• Proficiency with Microsoft Office including PowerPoint, Excel, Teams, Outlook.

Responsibilities

• Deliver customer-focused consulting, training, and business services that improve collision center operational and financial performance.
• Conduct customer discovery and assess shop performance, including workflows, estimating, repair planning, production processes, KPI performance, and financial drivers.
• Translate assessment findings into clear recommendations, value propositions, and improvement plans aligned with customer goals and business priorities.
• Support implementation of customer improvement plans through coaching, follow-up, progress tracking, and practical business guidance.
• Facilitate classroom, virtual, and on-site learning experiences that translate collision repair business practices into practical actions for customers and field sales teams.
• Partner with Sales Leadership, field sales teams, Sales Excellence, Marketing, and other internal partners to align customer needs with the right programs, tools, services, and resources.
• Promotes the adoption of Sherwin‑Williams solutions through the sales field and customer trainings and support.
• Support sales growth, customer retention, and customer value delivery by helping field teams communicate business impact and apply consulting resources effectively.
• Capture customer insights, industry trends, and field feedback to help improve Business Consulting Services programs, tools, content, and delivery models.
• Manage multiple customer engagements, program priorities, travel commitments, and timelines with clear communication and consistent follow-through.
• Build strong relationships with collision center leaders, field sales teams, cross-functional partners, and leadership stakeholders.

Skills

Public speaking

Classroom facilitation

Training design

Customer consulting

Sales support

PowerPoint

Excel

Education

Bachelor’s degree

Equivalent experience

Tools

PowerPoint

Excel

Job description

Sherwin‑Williams is seeking a Business Services Consultant to help collision repair customers improve operational and financial performance through practical consulting, training, and ongoing support. You will translate insights into actionable recommendations and work closely with Sales Leadership and Marketing to align programs with customer goals.

The role requires hands-on industry experience, public speaking, and the ability to deliver internal and external learning experiences, including