Collision Center Growth & Training Consultant

The Sherwin-Williams Company; Cleveland (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Business Services Consultant to help collision repair customers improve operational and financial performance through practical consulting, assessments, training, and ongoing support. Lead customer discovery, translate findings into actionable improvement plans, and coach teams on implementing changes across workflows, estimation, and KPI management.

This role partners with Sales Leadership, Marketing, and cross-functional teams to deliver measurable

Qualifications

• Bachelor's degree or equivalent combination with collision industry experience.
• 5+ years in collision center operations with knowledge of workflows, estimating, KPI management and financial drivers.
• 5+ years in business development or sales consulting in automotive refinish or collision repair.
• Public speaking and classroom facilitation experience delivering trainings and workshops.
• Ability to develop and deliver training reflecting current collision practices and trends.
• Experience supporting sales growth, retention and customer value initiatives.
• Strong organization to manage multiple engagements and travel commitments.
• Proficient in Microsoft Office and related business tools.
• Ability to translate findings into actionable recommendations and plans.
• Knowledge of industry certifications and OEM/insurer programs.

Responsibilities

• Deliver customer-focused consulting, training, and business services to improve performance.
• Conduct customer discovery and assess shop performance including workflows and KPIs.
• Translate assessments into clear recommendations and value propositions.
• Support implementation of improvement plans through coaching and follow-up.
• Facilitate classroom, virtual, and on-site learning experiences for customers and field teams.
• Partner with sales leadership and marketing to align needs with programs and resources.
• Promote Sherwin-Williams solutions through sales efforts and trainings.
• Support growth and retention by communicating impact and applying consulting resources.
• Capture insights to improve programs, tools, content, and delivery models.
• Manage multiple engagements, travel and timelines with clear communication.
• Build relationships with collision center leaders, field sales, and stakeholders.

Skills

Collision operations

Business development

Public speaking

Training & facilitation

Data analysis

Microsoft Office

Communication

Project management

Travel readiness

Education

Bachelor's degree or equivalent

Collision industry experience

Tools

CCC ONE

CCC Workflow

QuickBooks

MS Office suite

PowerPoint

Excel

Teams

Outlook

Job description

The Sherwin-Williams Company is seeking a Business Services Consultant to help collision repair customers improve operational and financial performance through practical consulting, assessments, training, and ongoing support. Lead customer discovery, translate findings into actionable improvement plans, and coach teams on implementing changes across workflows, estimation, and KPI management.

This role partners with Sales Leadership, Marketing, and cross-functional teams to deliver measurable