Collision Repair Operations Consultant & Trainer

Sherwin-Williams; Cleveland (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Sherwin‑Williams is seeking a Business Services Consultant to help collision repair customers improve operational and financial performance through practical consulting, assessments, training, and ongoing support. This role leverages hands-on industry experience and partners with Sales Leadership, Marketing, and internal teams to deliver value and drive customer success.

Responsibilities include conducting customer discovery, translating findings into actionable recommendations, and supporting

Qualifications

• Bachelor’s degree or equivalent combination of collision industry experience and automotive refinish professional experience.
• 5+ years hands-on experience in collision center operations with knowledge of shop workflows, estimating, repair planning, KPI management, and financial drivers.
• 5+ years of experience in business development, sales consulting, operations, or a related field-based role in automotive refinish, coatings, or collision repair.
• Public speaking and classroom facilitation experience with ability to deliver full-day classes and executive-level presentations.

Responsibilities

• Deliver customer-focused consulting, training, and business services to improve collision center performance.
• Conduct customer discovery and assess shop performance across workflows, estimating, production, KPIs, and financial drivers.
• Translate findings into actionable recommendations and value propositions aligned with customer goals.
• Support implementation of improvement plans through coaching, follow-up, and progress tracking.
• Facilitate classroom, virtual, and on-site learning experiences for customers and field sales teams.
• Partner with sales leadership, field sales, marketing, and internal teams to align needs with programs and resources.
• Promote Sherwin‑Williams solutions through training and field support.
• Capture customer insights to improve programs, tools, and delivery models.
• Manage multiple engagements with clear communication and timelines.

Skills

Public speaking

Classroom facilitation

Training development

Customer consulting

Presentation skills

Coaching

MS Office (PowerPoint, Excel)

Communication

Time management

Education

Bachelor’s degree

Collision industry experience

Tools

CCC ONE

CCC Workflow

QuickBooks

Job description

Sherwin‑Williams is seeking a Business Services Consultant to help collision repair customers improve operational and financial performance through practical consulting, assessments, training, and ongoing support. This role leverages hands-on industry experience and partners with Sales Leadership, Marketing, and internal teams to deliver value and drive customer success.

Responsibilities include conducting customer discovery, translating findings into actionable recommendations, and supporting