Collision Center Operations Manager

Paycom; East Hartford, Northern (CT, KY); Hybrid; USD 130,000 - 165,000; Full time

Job summary

Paycom is seeking a Collison Center leader responsible for running an efficient and profitable operation in a Connecticut location. You will drive performance across leadership, employee development, and relationships with factory and insurer partners.

The role emphasizes customer satisfaction, technology utilization, and adherence to warranty and policy procedures while meeting financial targets and maintaining top-tier service levels.

Qualifications

• Customer service orientation and strong communication skills are required.
• Ability to lead a team and foster a positive work environment.
• Comfort with technology and process improvement initiatives.
• Ability to manage relationships with manufacturers and insurers.

Responsibilities

• Operate the Collision Center department to standards and metrics.
• Forecast goals and objectives and manage receivables.
• Maintain manufacturer and insurer relationships and ensure training compliance.
• Drive customer satisfaction and respond to service concerns.

Skills

Customer service

Communication

Leadership

Adaptability

Problem solving

Teamwork

Education

High School Diploma

5+ years in collision center or customer service

Job description

Paycom is seeking a Collison Center leader responsible for running an efficient and profitable operation in a Connecticut location. You will drive performance across leadership, employee development, and relationships with factory and insurer partners.

The role emphasizes customer satisfaction, technology utilization, and adherence to warranty and policy procedures while meeting financial targets and maintaining top-tier service levels.