Collision Center General Manager - Lead Teams & KPIs

Gerber Collision & Glass; Ann Arbor (MI); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Medical, Prescription, Dental & Vision

401(k) with company match

Short-Term Disability & Life Insurance

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Ann Arbor, MI seeks a General Manager to lead daily operations of the collision center, drive exceptional customer experience, and manage staff performance. You will implement policies, monitor KPIs and insurance metrics, and ensure high-quality service delivery across every customer interaction.

The role requires proven leadership in a collision repair environment, strong communication, and discipline to coach teams toward top performance.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and a high degree of accuracy.
• Ability to motivate others using coaching tools and strong management skills.
• Excellent verbal and written communication.

Responsibilities

• Execute the WOW (Wow Operating Way) plan consistently.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expenses.
• Deliver formal annual and informal monthly performance reviews.
• Monitor accounts payable and accounts receivable for the Collision Center.
• Maintain a clean, organized repair facility at all times.
• Ensure safety gear is worn and dress code followed.
• Lead and manage repair facility personnel; conduct staff meetings.

Skills

Attention to detail

Clear communication

Coaching & leadership

Client experience

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass in Ann Arbor, MI seeks a General Manager to lead daily operations of the collision center, drive exceptional customer experience, and manage staff performance. You will implement policies, monitor KPIs and insurance metrics, and ensure high-quality service delivery across every customer interaction.

The role requires proven leadership in a collision repair environment, strong communication, and discipline to coach teams toward top performance.