Collision Center Front Desk Specialist

Jobtailor; Silver Spring (MD); On-site; USD 20,664 - 30,307; Full time

Job summary

Jobtailor in Silver Spring, MD is seeking a professional receptionist for a collision center. The role focuses on greeting callers, directing them to the right contacts, routing calls, and providing basic information with a courteous and efficient demeanor.

You will also handle light clerical tasks, type memos and reports, and support daily office operations as needed. Prior experience in a collision center or automotive environment is preferred.

Qualifications

• Two years related experience and/or training or equivalent education/experience.
• Automotive dealership or collision center experience preferred.
• Ability to read simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.

Responsibilities

• Receives callers at the collision center.
• Determines the nature of their business and directs callers to their destination.
• Routes incoming calls and takes messages.
• Provides basic information to all callers.
• Communicates with callers and visitors in a professional, friendly, and efficient manner.
• Types memos, correspondence, reports, and other documents.
• Assists with clerical duties as requested.

Skills

Customer service

MS Office proficiency

Job description

• Receives callers at the collision center
• Determines the nature of their business and directs callers to their destination
• Routes incoming calls and takes messages
• Provides basic information to all callers
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Types memos, correspondence, reports, and other documents
• Assists with clerical duties as requested

Requirements

• Two years related experience and/or training; or an equivalent combination of education and experience
• Automotive Dealership or Collision Center experience preferred
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematics skills

🔍 ATS Optimization Keywords
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Hard Skills

• Basic Mathematics Skills
• Typing Skills
• Document Preparation
• Message Taking
• Information Routing

Soft Skills

• Friendly Communication
• Efficient Interaction
• Professionalism