Collision Center Front Desk & Billing Specialist

Mt. Washington Pediatric Hospital; Sporting Hill (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

Fred Beans Automotive Mechanicsburg is seeking a Customer Service Representative for the Collision Center to be the first point of contact, handling front desk operations, calls, appointments, and billing records. You will support accounts receivable and assist estimators and management with administrative tasks.

The role requires professional communication, data-entry accuracy, and a customer-focused approach in a fast-paced collision center environment.

Qualifications

• Excellent customer service and communication skills.
• Professional phone etiquette and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry, billing, and accounts receivable management.
• Ability to work in a fast-paced environment.
• Proficiency with computer systems and office software.
• Previous customer service, administrative, accounts receivable, receptionist, or automotive industry experience preferred.

Responsibilities

• Greet customers and visitors in a friendly, professional manner.
• Answer and direct incoming phone calls promptly and courteously.
• Collect and enter customer information accurately into company systems.
• Educate customers on the vehicle repair process and insurance procedures.
• Schedule estimates, repairs, and rental vehicle reservations.
• Maintain appointment calendars and coordinate repair schedules.
• Provide regular repair status updates to customers throughout the repair process.
• Assist with billing, supplemental billing, job closing, and payment processing.
• Maintain accurate accounts receivable records, monitor outstanding balances, and follow up on unpaid invoices to ensure timely collection and clean receivables.
• Verify payment arrangements prior to vehicle delivery and ensure all payments comply with company policies.
• Support estimators and management with follow-up calls and administrative tasks.
• Document customer communications and maintain accurate records.
• Resolve customer concerns or escape issues when necessary.
• Participate in daily operational meetings and reporting activities.
• Ensure all customers receive a positive, professional experience from drop-off through vehicle delivery.
• Provide backup support for front desk and customer service operations as needed.

Skills

Customer service

Phone etiquette

Multitasking

Data entry

Attention to detail

Office software

Automotive experience

Tools

CRMs

Job description

Fred Beans Automotive Mechanicsburg is seeking a Customer Service Representative for the Collision Center to be the first point of contact, handling front desk operations, calls, appointments, and billing records. You will support accounts receivable and assist estimators and management with administrative tasks.

The role requires professional communication, data-entry accuracy, and a customer-focused approach in a fast-paced collision center environment.