Collision Center Front Desk & Admin Specialist

AutoNation; Spokane Valley (WA); On-site; USD 30,000 - 51,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Dealer discounts

YouDecide deals

DRVP NK charity

Job summary

AutoNation in Spokane Valley, WA is seeking a Collision Administrator to support the Collision Manager by handling front office tasks, scheduling, and documentation for vehicle repairs. You will greet customers, manage calls, process invoices, collect data, and ensure accurate records to support efficient operations.

This commission-based role offers an hourly pay range of $21.56–$36.87, with benefits through AutoNation and opportunities for professional growth in a large automotive retailer.

Qualifications

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position (preferred).
• Professional appearance.
• Excellent oral and written communication skills.

Responsibilities

• Answer all incoming calls and direct or take messages as necessary.
• Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file.
• Greet customers in a timely, friendly manner.
• Schedule appointments using dealership-approved forms.
• Prepare all vendor invoices and assign purchase order numbers as necessary.
• Obtain customer and vehicle data as needed for collision center estimators.
• Establish each customer's method of payment.
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average.
• Obtain customer's signature on repair order; provide customer with a copy.
• Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment.
• Distribute the mail daily.
• Post all funds received from the repair of a vehicle to the appropriate repair order.
• Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up.
• Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs.

Skills

Excellent oral and written沟通能力

Education

High School diploma or equivalent

Job description

AutoNation in Spokane Valley, WA is seeking a Collision Administrator to support the Collision Manager by handling front office tasks, scheduling, and documentation for vehicle repairs. You will greet customers, manage calls, process invoices, collect data, and ensure accurate records to support efficient operations.

This commission-based role offers an hourly pay range of $21.56–$36.87, with benefits through AutoNation and opportunities for professional growth in a large automotive retailer.