Collision Center Estimator: Repair Quotes & Scheduling

Hendrick Automotive Group; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Hendrick Honda Collision Center (South Blvd) located at 8901 South Boulevard, Charlotte, NC 28273, is seeking a service advisor to identify required body repairs and schedule work with technicians. The role involves communicating estimates to customers and maintaining high customer satisfaction.

The candidate should have a high school diploma and strong interpersonal and selling skills, with basic computer and office software proficiency.

Qualifications

• Strong interpersonal and persuasive selling skills.
• Working knowledge of body repair methods.
• Intermediate knowledge of Microsoft Office products.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and staff.

Responsibilities

• Schedules appointments with customers.
• Identifies required repair work with Collision Center Technician.
• Offers additional services and repairs to customers.
• Computes cost of parts and labor to restore vehicle as requested.
• Enters itemized estimate on repair order and explains it to customer.
• Maintains CSI at or above company standards.

Skills

Customer service

Interpersonal skills

Persuasive selling

Instruction comprehension

Effective communication

Reading instructions

Education

High School Diploma

Tools

Collision Center Management System

Microsoft Office

Job description

Hendrick Honda Collision Center (South Blvd) located at 8901 South Boulevard, Charlotte, NC 28273, is seeking a service advisor to identify required body repairs and schedule work with technicians. The role involves communicating estimates to customers and maintaining high customer satisfaction.

The candidate should have a high school diploma and strong interpersonal and selling skills, with basic computer and office software proficiency.