Collision Center Estimator

Hendrick Automotive Group; Union Center (SD); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Hendrick Honda Collision Center (South Blvd) in Charlotte, NC seeks a customer-focused coordinator to schedule repairs and document necessary body work. You will collaborate with customers and technicians to identify repair needs and prepare itemized estimates that meet CSI standards.

The role requires strong interpersonal and selling skills, efficient use of the Collision Center Management System, and proficiency with Microsoft Office.

Qualifications

• Working knowledge of the body repair methods.
• Strong interpersonal and persuasive selling skills.
• Valid Driver's License
• Automobile Salesperson License

Responsabilités

• Schedules appointments with customer.
• Works with customer and Collision Center Technician to identify required repair work.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Enters itemized estimate on repair order and explains estimate to customer.
• Maintains CSI at or above Company standards

Connaissances

Interpersonal skills

Persuasive selling skills

Communication skills

Formation

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Outils

Collision Center Management System

Microsoft Office

Description du poste

Hendrick Honda Collision Center (South Blvd)

Location: 8901 South Boulevard, Charlotte, North Carolina 28273

Summary: Responsible for identifying and documenting necessary body repair work for customers. Responsible for scheduling body work to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties And Responsibilities Include The Following

• Schedules appointments with customer.
• Works with customer and Collision Center Technician to identify required repair work.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Enters itemized estimate on repair order and explains estimate to customer.
• Meets Collision Center standards for repair/order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field Of Study/Work Experience

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

Desired Work Experience

• up to 3 years
• 3-5 years
• 5+ years

Education/Experience

Working knowledge of the body repair methods. Strong interpersonal and persuasive selling skills.

Certificates And Licenses

• Valid Driver's License
• Automobile Salesperson License

Computer Skills

Intermediate knowledge of Microsoft Office products. Ability and knowledge of Collision Center Management System and additional software programs to support operations.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers, company personnel and insurance adjusters.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. May be exposed to load noise, vibration, paint-dust, and other body repair shop conditions.

Environment Demands

Duties are generally performed in the Collision Center area. Work includes inspection of customer vehicles and frequent movement around the body repair shop to convey information between customers and Collision Center Technicians. Frequently interacts with customers, Collision Center Manager, Collision Center Technicians, and Company personnel.

Verbal And Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.