Collision Center - Customer Service Representative

Hacienda Ford; Brownsville (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(K) Plan

Life Insurance

Paid Vacation

Sick leave

Paid Holidays

Employee Discounts

Job summary

Hacienda Ford's Collision Center seeks a Customer Service Representative to greet guests, schedule repairs, and act as the liaison between customers and body shop technicians. You will communicate repair needs, explain processes, and ensure documentation complies with regulations.

The role supports updating clients on progress and coordinating with insurance as required. Ideal candidates will maintain a professional appearance, excel in clear communication, and thrive in a fast-paced environment

Qualifications

• Professional appearance.
• Excellent communication capability.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.

Responsibilities

• Greet guests and schedule repairs.
• Act as liaison between customers and body shop technicians.
• Explain repair needs and process to customers.
• Ensure documentation is complete and compliant with regulations.
• Photograph the vehicle to support damage for insurance, when needed.
• Update clients on repair progress and status.

Skills

Professional appearance

Excellent communication

Goal setting

Thrives in fast-paced environment

Job description

All Jobs > Collision Center - Customer Service Representative

Description

Must be able to greet guests, schedule appointments, and act as a liaison between customers and body shop technicians. This position is about providing our customers with a great collision experience and understanding their needs.

Hours:

The Collision Center is open during the following hours:

Monday – Friday 8:00 AM – 6:00 PM

Saturday 8:00 AM – 2:00 PM

Duties and Responsibilities:

• Schedule repair for customers, either in person or over the phone
• Communicate with customers to determine the nature of their repair needs.
• Ensure that the required documentation is complete and in compliance with regulations and standards.
• Photograph the vehicle to support the damage for insurance
• Update clients with repair progress and status accordingly.
• Handle telephone inquiries regarding work in progress and appointments.
• Evaluate the vehicle thoroughly to determine the extent of damage and the need for repairs
• Prepare estimates in accordance with Insurance partner and company guidelines.
• Communicate supplements to customers and insurance companies on the same business day as written.
• Perform other duties as assigned by the Collision manager.

Qualifications and Skills:

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
• 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
• Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
• Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
• Sick leave 3 paid days per service year – 100% employer paid.
• Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
• Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements

By submitting your application, you agree to the following:

• You are at least 18 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• If you do not meet all these requirements, your application will not be considered.