Collision Center CSR — Front Office & Customer Care

Hireology; Bellevue (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Job summary

Diehl Collision of Washington in Washington, PA is seeking a Customer Service Representative (CSR) to join our collision repair team. The role focuses on delivering a positive customer experience, supporting estimators, technicians, and management, and handling front-office operations in a busy automotive environment.

Ideal candidates have experience in automotive customer service or collision center administration, strong communication skills, and the ability to manage multiple tasks with

Qualifications

• Previous customer service, receptionist, or administrative experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet customers professionally and assist with vehicle drop-offs and pickups.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule collision repair estimates and customer appointments.
• Assist customers with questions regarding the collision repair process.
• Communicate with customers regarding repair status and estimated completion dates.
• Coordinate with collision estimators, technicians, and management for updates.

Skills

Customer service

Receptionist

Administrative

Communication

Multitasking

Tools

Microsoft Office

CCC ONE

Job description

Diehl Collision of Washington in Washington, PA is seeking a Customer Service Representative (CSR) to join our collision repair team. The role focuses on delivering a positive customer experience, supporting estimators, technicians, and management, and handling front-office operations in a busy automotive environment.

Ideal candidates have experience in automotive customer service or collision center administration, strong communication skills, and the ability to manage multiple tasks with