Automotive Collision CSR – Customer Care & Coordination

Hireology; Pittsburgh (Allegheny County); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Diehl Collision of Pittsburgh is seeking a friendly, organized Customer Service Representative to join our collision repair team in Pittsburgh, Pennsylvania!

The CSR will greet customers, schedule estimates and appointments, coordinate with estimators and technicians, and manage front office operations to ensure a smooth, positive customer experience throughout the collision repair process.

Qualifications

• Previous customer service, receptionist, or administrative experience.
• Automotive dealership or collision center experience preferred, but not required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional phone etiquette and customer service skills.
• Basic computer proficiency and accurate data-entry skills.
• Experience with Microsoft Office and automotive management software is a plus.
• Familiarity with CCC ONE or collision repair management systems is a plus.
• Ability to maintain accurate records and handle confidential customer information.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Dependable attendance and a positive attitude.

Responsibilities

• Greet customers professionally and assist with vehicle drop-offs and pickups.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule collision repair estimates and customer appointments.
• Assist customers with questions regarding the collision repair process.
• Communicate with customers regarding repair status and estimated completion dates.
• Coordinate with collision estimators, technicians, and management to provide accurate updates.
• Assist with insurance claim documentation and communication with insurers.
• Maintain accurate customer information, repair files, and appointment records.
• Perform data entry, scanning, filing, and general administrative duties.
• Assist with vehicle check-in and customer delivery paperwork.
• Help coordinate rental vehicle arrangements and customer transportation when needed.
• Maintain a clean, organized, and welcoming reception area.
• Address customer concerns professionally and help resolve issues.
• Support collision center management with additional administrative responsibilities as needed.
• Contribute to a collaborative team environment in a fast-paced collision center.

Skills

Excellent communication

Organizational skills

Multitasking

Phone etiquette

Data entry

Customer service

Teamwork

Tools

Microsoft Office

CCC ONE

Job description

Diehl Collision of Pittsburgh is seeking a friendly, organized Customer Service Representative to join our collision repair team in Pittsburgh, Pennsylvania!

The CSR will greet customers, schedule estimates and appointments, coordinate with estimators and technicians, and manage front office operations to ensure a smooth, positive customer experience throughout the collision repair process.