Collision Center Administrative Coordinator

United Fidelity Bank; Plano (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401k matching

Health insurance

Maternity benefits

Associate discounts

YouDecide discounts

DRVPNK charity

Job summary

AutoNation is seeking a Collision Administrator to support the Collision Manager by handling front office duties and a variety of administrative tasks in a dealership collision center.

The role emphasizes strong communication, accurate data handling, and the ability to coordinate schedules, invoicing, and payments while maintaining customer satisfaction. Join a team focused on efficient repairs and positive customer experiences.

Qualifications

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position (preferred).
• Professional appearance.
• Excellent oral and written communication skills.

Responsibilities

• Answer all incoming calls and direct or take messages as necessary.
• Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file.
• Greet customers in a timely, friendly manner.
• Schedule appointments using dealership-approved forms.
• Prepare all vendor invoices and assign purchase order numbers as necessary.
• Obtain customer and vehicle data as needed for collision center estimators.
• Establish each customer’s method of payment.
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average.
• Obtain customer’s signature on repair order; provide customer with a copy.
• Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment.
• Distribute the mail daily.
• Post all funds received from the repair of a vehicle to the appropriate repair order.
• Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up.
• Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs

Skills

Communication skills

Phone etiquette

Data entry

Professional appearance

Reading comprehension

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Collision Administrator to support the Collision Manager by handling front office duties and a variety of administrative tasks in a dealership collision center.

The role emphasizes strong communication, accurate data handling, and the ability to coordinate schedules, invoicing, and payments while maintaining customer satisfaction. Join a team focused on efficient repairs and positive customer experiences.