Collision Center Admin & Customer Care Specialist

Payne MGT; Weslaco (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Payne MGT in Weslaco, TX seeks an Administrative Assistant for the Pharr Collision center to coordinate customer communications, maintain records, and support administrative tasks related to vehicle repair services.

You will greet customers, schedule appointments, manage documents, assist with estimates and invoicing, and ensure accurate records while upholding confidentiality.

This role requires strong communication, organization, and the ability to work in a fast-paced environment.

Qualifications

• Must be at least 21 years old.
• Possess a driver's license held consecutively for at least 3 years.
• Excellent communication skills and customer service abilities.
• Capacity to thrive in a fast-paced setting.
• Strong attention to detail and organizational aptitude.
• High school diploma or equivalent.
• Prior experience in an administrative, customer service, or automotive service environment is preferred.
• Proficiency with common office software and the ability to learn industry-specific systems.
• Strong organization, attention to detail, and time-management skills.
• Clear written and verbal communication skills.
• Ability to manage multiple tasks and respond to changing priorities.
• Professional, customer-focused approach and ability to work collaboratively with a diverse team.

Responsibilities

• Greet customers and respond to phone, email, and in-person inquiries in a courteous and timely manner.
• Schedule appointments and coordinate vehicle drop-offs, updates, and pickups.
• Create, update, and maintain customer, vehicle, repair, and insurance records.
• Assist with preparing estimates, invoices, work orders, and other service documentation.
• Communicate repair status updates and relay questions to the appropriate team members.
• Process payments and support billing and insurance documentation as needed.
• Organize files, manage incoming and outgoing correspondence, and order office supplies.
• Provide general administrative support to the collision center team.
• Handle customer and business information with discretion.

Skills

Excellent communication skills

Customer service abilities

Strong attention to detail

Organizational aptitude

Proficiency with office software

Written and verbal communication

Time-management skills

Ability to handle multiple tasks

Team collaboration

Education

High school diploma or equivalent

Experience in administrative/customer service/automotive service

Job description

Payne MGT in Weslaco, TX seeks an Administrative Assistant for the Pharr Collision center to coordinate customer communications, maintain records, and support administrative tasks related to vehicle repair services.

You will greet customers, schedule appointments, manage documents, assist with estimates and invoicing, and ensure accurate records while upholding confidentiality.

This role requires strong communication, organization, and the ability to work in a fast-paced environment.