Pharr Collision Administrative Assistant

Payne Auto Group; Weslaco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Payne Auto Group is seeking an Administrative Assistant for its Pharr Collision center. The role supports daily operations by coordinating customer communications, maintaining accurate records, and assisting with administrative tasks related to vehicle repair services.

The position involves greeting customers, scheduling appointments, managing customer and vehicle records, preparing service documents, and handling billing-related tasks in a fast-paced collision repair environment.

Qualifications

• Must be at least 21 years old.
• Possess a driver’s license.
• Excellent communication and customer service abilities.
• Ability to thrive in a fast-paced setting.
• Strong attention to detail and organizational aptitude.
• High school diploma or equivalent.
• Prior experience in an administrative or automotive service environment preferred.
• Proficiency with common office software and learning industry-specific systems.
• Clear written and verbal communication.
• Ability to manage multiple tasks and changing priorities.

Responsibilities

• Greet customers and respond to inquiries via phone, email, and in-person.
• Schedule appointments and coordinate vehicle drop-offs, updates, and pickups.
• Create, update, and maintain customer, vehicle, repair, and insurance records.
• Assist with preparing estimates, invoices, work orders, and service documentation.
• Communicate repair status updates and relay questions to the team.
• Process payments and support billing and insurance documentation as needed.
• Organize files, manage correspondence, and order office supplies.
• Provide general administrative support to the collision center team.
• Handle customer and business information with discretion.

Skills

Excellent communication

Customer service

Time management

Organizational skills

Attention to detail

Multitasking

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

Office software

Industry systems

Job description

Job Summary

The Pharr Collision Administrative Assistant supports daily operations by coordinating customer communications, maintaining accurate records, and assisting with administrative tasks related to vehicle repair services. This role helps ensure a professional and organized experience for customers, insurance partners, and team members.

Responsibilities

• Greet customers and respond to phone, email, and in-person inquiries in a courteous and timely manner.
• Schedule appointments and coordinate vehicle drop-offs, updates, and pickups.
• Create, update, and maintain customer, vehicle, repair, and insurance records.
• Assist with preparing estimates, invoices, work orders, and other service documentation.
• Communicate repair status updates and relay questions to the appropriate team members.
• Process payments and support billing and insurance documentation as needed.
• Organize files, manage incoming and outgoing correspondence, and order office supplies.
• Provide general administrative support to the collision center team.
• Handle customer and business information with discretion.

Qualifications

• Must be at least 21 years old.
• Possess a driver's license held consecutively for at least 3 years.
• Excellent communication skills and customer service abilities.
• Capacity to thrive in a fast-paced setting.
• Strong attention to detail and organizational aptitude.
• High school diploma or equivalent.
• Prior experience in an administrative, customer service, or automotive service environment is preferred.
• Proficiency with common office software and the ability to learn industry-specific systems.
• Strong organization, attention to detail, and time-management skills.
• Clear written and verbal communication skills.
• Ability to manage multiple tasks and respond to changing priorities.
• Professional, customer-focused approach and ability to work collaboratively with a diverse team.

Work Environment

This position is based in a collision repair facility and involves regular interaction with customers and team members. The role may require extended periods of computer and phone use and occasional movement around the facility.