College Success Coach

Ross Education Holdings Inc; Niles (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off

401(k)

Life Insurance

Tuition Reimbursement

Monthly Direct Deposit

Job summary

Ross Education Holdings, Inc in Niles, OH, seeks a Student Support Specialist to assist hybrid students and support campus operations. You will work under the Student Success Director, helping with retention, registration, and communication across Ross College programs.

The role emphasizes collaboration with campus staff and corporate partners, documentation, and adherence to ABHES and state standards for a compliant student experience.

Qualifications

• Associates Degree or higher from an accredited institution.
• 2+ years’ work experience in banking, office administration, or customer service.
• Ability to work at least two evenings a week.
• Prior experience in post-secondary education preferred.

Responsibilities

• Own student retention activities and contact absent students across Ross College Online and the consortium.
• Attend retention and program calls with faculty and staff to address needs.
• Provide basic Canvas LMS support during orientation and ongoing use.
• Assist with FA processing and campus enrollment at the kiosk or computer.
• Serve as liaison to CFAO for student questions and scheduling appointments.
• Manage some accounts receivable tasks including payments and receipts.
• Assist with externship preparation and graduation materials as needed.
• Prepare Certificates of Completion/Diplomas and graduation events.

Skills

Customer service

People skills

Professional communication

Attention to detail

Team collaboration

Education

Associates degree or higher

Tools

Canvas LMS

Job description

STUDENT SUPPORT SPECIALISTRoss Education Holdings, Inc.Niles, OH – Campus based positionSchedule: Monday-Friday (3) days 8-5 and (2) afternoons 11-8Do you have customer services experience, mad people skills, and a desire to learn and grow while helping others?Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations.With 40+ campuses across multiple states, we offer certification and degree programs in Nursing, Medical Assisting, Dental Assisting, and more. Our supportive culture and environment empower Ross students and staff to deliver exceptional care to others.Ross is more than a place to work - we’re a community built on shared values. As part of our team, you’ll be asked to embody and uphold the Core Values that guide everything we do:Be Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver an Exceptional StudentIf these principles resonate with you and you’re looking to contribute to a purpose-driven team, we’d love to meet you.Come find your "WHY" at Ross!Real humans will read your resume.The Student Success Advisor (SSA) works under the direction of the Student Success Director (SSD) and in collaboration with the Ross College, Sylvania VP of Online Operations. The SSA is responsible for meeting the needs of our hybrid students, and providing the support necessary for the hybrid students to succeed at Ross. It Is expected the SSA will follow all compliance requirements and maintain excellent documentation to meet ABHES, Federal, State and internal standards.Success in this role is accomplished through collaboration and partnering with campus staff and key corporate personnel to ensure compliance, positive outcomes, strong site operations and a healthy and positive working environment for students, staff and faculty.Job Duties and ResponsibilitiesStudent RetentionResponsible for knowing your retention metrics and leading student retention activities for students taking courses through Ross College Online as part of the consortium agreement, such as:Contacting absent students using multiple methodsIdentifying and creating plans for high-risk students to find them academic support for successful program completionAttending retention calls as scheduled, and program calls when invited, to stay abreast of specific program needsCollaborating with Faculty and Associate Director to find creative methods to engage these students from day 1 through to their graduationResponsible for on-ground and virtual orientationsAssist students with basic Canvas LMS tech support as part of the orientationFinancial Aid SupportSupport the initial student experience and registration process by assisting students at kiosk/computer as needed for FA processing and enrollmentHandle follow up with students in the collection of documents at the campus level as requestedAct as a liaison to CFAO to get student questions answered, or appointments scheduledHandle some account receivable functions including: accepting other limited payments at the campus, distributing receipts, making bank deposits, etc.Is available to answer questions on Title IV fundingAccepts full responsibility as School Certified Official for Veteran Affairs fundingCareer Services SupportAssist with document collection for hybrid studentsAssists with student/graduate communication and follow up to support outcomesWorks collaboratively with Career Services team to prepare students for externship as neededPrepares Certificates of Completion/Diplomas and graduate materialPlans and attends annual graduation celebrationOther Student and Campus SupportAdditional duties as assignedExpected Campus OutcomesAchieve required minimum of 70% retention rate for each programMaintain Documents required packaging status at 95% and aboveBenefitsHealth, Dental & Vision InsurancePaid Time Off401(k)Life InsuranceTuition ReimbursementMonthly Pay - Direct DepositRequirementsAssociates Degree or higher from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA). The SVP of Operations will approve any exceptions.2+ years’ work experience in banking, office administration, or general office with emphasis on customer service or related work. Prior experience in post-secondary education setting preferredAbility to work at least two evenings a weekNursing or Medical Office experience preferredCampus base position - not remoteComfortable asking students for payments and documentsProtection of student and/or employee privacy is expected in the handling of confidential and/or financial information.Protection of the corporation and privacy of corporate proprietary and confidential information is expectedMust have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, and office equipmentProfessional communication encompasses written, oral, visual and digital communication. Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.Ability to build rapport with students and staffAbility to work with different teamsAbility to remain focused and adapt quickly in fast-paced work environmentAbility to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishmentsStrong attention to detail & accuracy, and commitment to qualityAbility to organize your work and meet deadlinesDemonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentorAdhere to Ross Code of Conduct and Professional EthicsAdditional consideration will be given for candidates with prior experience in Nursing Programs, Nursing, Nurses and the Ohio Board of Nursing.Ross Education is an Equal Opportunity Employer