Student Success Advisor – Hybrid & On-Campus Support

Ross Education Holdings Inc; Niles (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off

401(k)

Life Insurance

Tuition Reimbursement

Monthly Direct Deposit

Job summary

Ross Education Holdings, Inc in Niles, OH, seeks a Student Support Specialist to assist hybrid students and support campus operations. You will work under the Student Success Director, helping with retention, registration, and communication across Ross College programs.

The role emphasizes collaboration with campus staff and corporate partners, documentation, and adherence to ABHES and state standards for a compliant student experience.

Qualifications

• Associates Degree or higher from an accredited institution.
• 2+ years’ work experience in banking, office administration, or customer service.
• Ability to work at least two evenings a week.
• Prior experience in post-secondary education preferred.

Responsibilities

• Own student retention activities and contact absent students across Ross College Online and the consortium.
• Attend retention and program calls with faculty and staff to address needs.
• Provide basic Canvas LMS support during orientation and ongoing use.
• Assist with FA processing and campus enrollment at the kiosk or computer.
• Serve as liaison to CFAO for student questions and scheduling appointments.
• Manage some accounts receivable tasks including payments and receipts.
• Assist with externship preparation and graduation materials as needed.
• Prepare Certificates of Completion/Diplomas and graduation events.

Skills

Customer service

People skills

Professional communication

Attention to detail

Team collaboration

Education

Associates degree or higher

Tools

Canvas LMS

Job description

Ross Education Holdings, Inc in Niles, OH, seeks a Student Support Specialist to assist hybrid students and support campus operations. You will work under the Student Success Director, helping with retention, registration, and communication across Ross College programs.

The role emphasizes collaboration with campus staff and corporate partners, documentation, and adherence to ABHES and state standards for a compliant student experience.