Campus Student Success & Retention Specialist

Ross Education Holdings; Portage (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off

401(k)

Life Insurance

Tuition Reimbursement

Monthly Pay - Direct Deposit

Job summary

Ross Education Holdings, Inc. is seeking a Student Success Advisor for our Portage campus. The role focuses on supporting hybrid and campus-based students, ensuring retention success and smooth enrollment processes.

The SSA collaborates with the Student Success Director, multiple campus teams, and corporate personnel to maintain compliance, accurate documentation, and strong student outcomes. This is a full-time, on-site position requiring evening availability.

Qualifications

• Associates Degree from an accredited institution (CHEA/US DoE recognized).
• 2+ years' work experience in banking, office administration, or general office with emphasis on customer service.

Responsibilities

• Support retention efforts for Ross College Online students and hybrid students.
• Assist with Financial Aid processing, document collection, and Title IV funding questions.
• Coordinate with Career Services to prepare students for externship and post-graduation outcomes.
• Handle campus-level payments, receipts, and basic account receivable tasks.
• Maintain privacy and security of student and employee information.

Skills

Customer service

Office administration

Education

Associates Degree

Job description

Ross Education Holdings, Inc. is seeking a Student Success Advisor for our Portage campus. The role focuses on supporting hybrid and campus-based students, ensuring retention success and smooth enrollment processes.

The SSA collaborates with the Student Success Director, multiple campus teams, and corporate personnel to maintain compliance, accurate documentation, and strong student outcomes. This is a full-time, on-site position requiring evening availability.