College Receptionist

Athens Technical College; Memphis (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Athens Technical College in Georgia is seeking a College Receptionist to greet visitors, answer a multi-line phone, and provide courteous information about campus services. The role requires strong customer service, confidentiality under FERPA, and the ability to multitask in a busy front-desk environment.

Minimum qualification is a high school diploma; preferred qualifications include a related degree, Banner experience, and proficiency with the Microsoft Office suite.

Qualifications

• High school diploma or equivalent.
• Diploma in Business Administrative Technology or related field preferred.
• BANNER experience preferred.
• Proficiency with Microsoft Office Suite (Access, Excel, PowerPoint, Word).
• Excellent customer service skills.
• Experience with a multi-line telephone and the ability to multi-task.

Responsibilities

• Answer a multi-line telephone console in a courteous and timely manner.
• Attentively listen, note questions and requests, and respond using knowledge of the organization, operations, and procedures.
• Maintain confidentiality by following FERPA guidelines in providing information on students and employees.
• Direct calls and campus visitors to appropriate personnel for assistance.
• Record messages accurately and legibly according to established practices.
• Forward messages to appropriate parties in a timely manner.
• Communicate emergency information to appropriate personnel in a timely manner.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Telephone etiquette

Education

High school diploma or equivalent

Diploma in Business Administrative Technology or related field

Tools

BANNER

Microsoft Office

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: College Receptionist

Agency: Athens Technical College

Job Requisition ID: JR0000004833

Shift: Not Applicable (United States of America)

Compensation Details: SALARY IS COMMENSURATE WITH EDUCATION AND EXPERIENCE. STATE OF GEORGIA BENEFITS PACKAGE.

Responsibilities:

• Answer a multi-line telephone console in a courteous and timely manner.
• Attentively listen, note questions and requests, and use sound judgment and knowledge of the organization, operations, and procedures to appropriately respond to questions and requests posed by callers and visitors to the campus.
• Maintain confidentiality by following Family Educational Rights and Privacy Act (FERPA) guidelines in providing information on students and employees to callers’ and visitors.
• Direct calls and campus visitors to appropriate personnel for assistance.
• Record messages accurately and legibly according to established practices.
• Forward messages to appropriate parties in a timely manner.
• Communicate emergency information to appropriate personnel in a timely manner.
• Perform other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent.

Preferred Qualifications:

• Diploma in Business Administrative Technology or related field.
• BANNER experience.
• Proficiency with Microsoft Office Suite (Access, Excel, PowerPoint, and Word).
• Excellent customer service skills.
• Experience with a multi-line telephone and the ability to multi-task.

NOTE: Official transcripts will be required upon an offer of employment.

Employment is contingent based upon successful completion of appropriate background checks.

The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Athens Technical College is an equal opportunity employer. All employment processes and decisions, including but not limited to hiring, promotion, and tenure shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and determining factor for such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the person is being considered. At the core of any such decision is ensuring the institution’s ability to achieve its mission and strategic priorities in support of student success.

The following individuals have been designated to coordinate the college's implementation of nondiscrimination policies: Susan Fyffe, Director of Student Support Services, Section 504 and the Americans with Disabilities Act (ADA) Coordinator, Office K-614A, 706/355- 5081, [e-mail]; Courtney Mattox, Director of Human Resources; Title VI, Title VII, Title IX Coordinator (Employees), Office K-514, [e-mail], 706/583-2818; and Susan Fyffe, Vice President of Student Affairs, Title IX (Students) Office H-774, 706/355-5029, [e-mail], 800 U.S. Highway 29 North, Athens, GA 30601.

Minimum Qualifications: High school diploma or equivalent

Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.