College Front Desk & Reception Assistant

Houston Community College; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Houston Community College is seeking a front desk/receptionist to operate a multi-line telephone system, provide information to callers and visitors, and assist with basic front office duties. The role requires professional communication, a customer-focused attitude, and the ability to work with a diverse population.

Responsibilities include answering calls, delivering accurate information about registration, financial aid, testing and counseling, greeting visitors, and maintaining office phone

Qualifications

• Education & Experience: High school diploma or equivalent; 1 year related experience; 2 years experience preferred.
• Licensing & Certification: Valid Texas Driver License.
• Special Skills: Telephone skills, Communication skills, Customer Service Skills.
• Competencies: Serving customers; Delivering high quality work; Communicating effectively; Using creative problem solving; Prioritizing effectively; Using technology effectively; Being resourceful.

Responsibilities

• Answer and transfer telephone calls, handling multiple lines.
• Expedite phone calls by giving clear, concise, specific information.
• Provide excellent customer service to all callers and visitors.
• Provide current and correct information to visitors and callers.
• Provide students with general information about registration, financial aid, testing, counseling, etc., and refer students to appropriate person or department.
• Greet visitors and direct them to appropriate personnel or department.
• Maintain and update phone list for college offices and departments.
• Perform other duties, tasks and assignments as required.

Skills

Telephone skills

Communication skills

Customer Service Skills

Education

High school diploma or equivalent

Job description

Houston Community College is seeking a front desk/receptionist to operate a multi-line telephone system, provide information to callers and visitors, and assist with basic front office duties. The role requires professional communication, a customer-focused attitude, and the ability to work with a diverse population.

Responsibilities include answering calls, delivering accurate information about registration, financial aid, testing and counseling, greeting visitors, and maintaining office phone