College and Career Readiness Program Performance Technician

The Chronicle Of Higher Education, Inc.; Jamestown (NC); On-site; USD 44,993 - 50,617; Full time

Benefits offered by this job

Pension plan

Job summary

Guilford Technical Community College (GTCC) seeks a College and Career Readiness Program Performance Technician to manage student records, registrations, and LEIS data. The role involves maintaining transcripts, preparing reports, and ensuring compliance with data privacy standards.

The position requires strong data skills, familiarity with enterprise student information systems, and attention to detail to support program evaluation and post-testing hours for funding.

Qualifications

• Associate degree or higher with related records management experience.
• Experience with data entry, transcript records, and student information systems.
• Knowledge of FERPA and privacy protections for student data.

Responsibilities

• Maintain student records, data entry for registration and LEIS, grades and transcripts.
• Prepare LEIS reports and assessments for Adult Education program.
• Verify attendance records and ensure budgetary FTE accuracy.

Skills

Interpersonal communication

Analytical thinking

Strategic communication

Data integrity & ethics

Team collaboration

Education

Associate degree (Business Administration/Office Administration/IT)

High School Diploma or GED + 4 years related experience

Bachelor’s degree (preferred)

Tools

Softdocs

Perceptive Content

SharePoint

Advansys

LACES

Job description

Posting Details

Job Title College and Career Readiness Program Performance Technician

Status Regular

Full Time/Part Time Full-time

Location Multiple Locations

Job Description

At Guilford Technical Community College ( GTCC ), we are dedicatedto transforming lives through education and creating a lastingimpact on our community. We invite passionate and innovativeeducators to join our mission-driven team, where you can enjoy afulfilling work-life balance and competitive benefits, including arobust pension plan. Our beautiful, well-maintained campusesprovide an inspiring environment for both teaching and learning,within an atmosphere of collaboration and excellence. At GTCC,you’ll be part of a supportive, dynamic, and inclusive culturecommitted to delivering exceptional results, making it a trulyamazing place to work and thrive.

Reporting to the Director of Program Engagement and Evaluation, theProgram Performance Technician serves a variety of functionsincluding the setup and maintenance of student records, data entryfor student registration and LEIS, grades, graduates, and contacthours; updating and monitoring Adult High School studenttranscripts; maintaining official transcript documentation andrecords; assisting with course roster pre-audit and processing; andmaintaining confidentiality of student records through establishedprocedures. This position provides complete and accurate LEISreports, assessments, and student retention data for the AdultEducation Program, and administers TABE, CASAS, and other NRS-approved assessments in person and remotely according to NationalReporting System ( NRS ) testing requirements. This positionanalyzes and evaluates data related to student performance andretention and provides their findings to their supervisor.

This position also is responsible for the verification of allattendance records that serve as the basis for accuratepost-testing hours and budgetary FTE, and alerting leadership ofany classes that do not have the required documentation to receiveFTE or be counted for post-testing.

Min Salary
$44,993.26

Mid Salary
$50,617.41 - We offer a competitive salary package that will bedetermined based on the candidate's experience level andqualifications related to the job. Compensation will becommensurate with your level of experience.

Duties/Functions

Difficult Challenges

Contacts

Education Required

• Associate Degree in Business Administration, OfficeAdministration, Information Technology, or related field from aninstitutionally accredited college/university or a High SchoolDiploma/ GED and at least four years related experience

Education Preferred

• Bachelor’s degree in business administration, OfficeAdministration, Information Technology or a related field from ainstitutionally accredited college/university.

Experience Required

• Three years of related records management experience, includingevidence of experience in the following areas:
• Thorough knowledge of data entry best practices andprocedures
• Proficiency in Microsoft Office products and experiencedeveloping spreadsheets, developing presentations, and usingdatabase software applications (as determined by pre-employmenttesting)
• Experience reviewing data according to programs andpolicies
• Experience recognizing, working with, and reporting dataanomalies
• Experience analyzing, compiling, and reporting data analysesrelated to student performance and/or retention.
• Recent experience with an enterprise student information system(e.g., Colleague, Advansys, LACES )

Experience Preferred

• Greater than 3 years experience of related records managementexperience.
• FERPA & Privacy Training: Documented training orprofessional experience handling Personally IdentifiableInformation ( PII ) and maintaining the confidentiality ofsensitive student records (SSNs, disability status, etc.).
• Experience working in a “regulated” environment where files aresubject to state or federal audits
• Experience in an academic setting.
• Experience with student record management.
• Direct experience with Advansys or other Title II or WIOA datamanagement programs.
• Experience working with National Reporting System Testing andPerformance Measures

KSA Required

• Excellent interpersonal communication skills (verbal andwritten) including effective listening behaviors.
• Analytical Rigor: Strong critical thinking skills with theability to identify data trends, anomalies, and opportunities forprogram improvement.
• Strategic Communication: Ability to articulate complex dataconcepts clearly to diverse audiences, coupled with activelistening and interpersonal skills.
• Proven ability to manage high-volume data entry cycles andfederal deadlines with professional judgment and precision.
• Ability to work in a team environment collaboratively and tobuild effective working relationships.
• Excellent time management and problem-solving techniques anduse of professional judgment in a complex team environment.
• Support the Vision and Mission of the College
• Data Integrity & Ethics: Understanding of data privacy laws( FERPA ) and the secure handling of sensitive student identifiers(SSNs).
• Ability to foster a team environment, build cross-departmentalrelationships, and mentor subordinate staff.

KSA Preferred

• Experience using digital imaging software or enterprise contentmanagement systems (like Softdocs, Perceptive Content, orSharePoint) for electronic filing.
• Experience with Title II Adult Education data
• Experience using Advansys.

Department/Job Specific Requirements

Physical Demands

Posting Type Staff

Posting Detail Information

Posting Number
2026-094-REG

Open Date
07/23/2026

Close Date
08/13/2026

Open Until Filled
No

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. Have you completed an Associate Degree in BusinessAdministration, Office Administration, Information Technology, orrelated field from an institutionally accreditedcollege/university?
   • yes
   • no
2. Do you have 3+ years of experience in records management?
   • yes
   • no
3. Do you have experience analyzing, compiling, and reportingstudent performance data, including the use of enterprise studentinformation systems such as Colleague, Advansys, or LACES tosupport data analysis and reporting?
   • yes
   • no

Documents Needed To Apply

Required Documents

1. Resume

Optional Documents

1. Cover Letter
2. Transcripts
3. Curriculum Vitae