Bilingual Collector

First Credit Services Inc; Columbus (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

First Credit Services Inc is seeking a Collector to identify delinquent accounts, notify customers of delinquent status, initiate appropriate recovery actions, and maintain related records. The role requires bilingual English-Spanish abilities and strong communication skills.

Responsibilities include monitoring accounts, notifying account holders, recording payments, and ensuring file security. Prior call center experience is required and collections experience is preferred, with standard office

Qualifications

• Bilingual English-Spanish required or preferred.
• Strong spoken and written communication skills.
• Basic understanding of FDCPA and related laws.
• Excellent organizational skills and attention to detail.
• Ability to keep information confidential.
• Demonstrated integrity and discretion.
• Professional demeanor in tense situations.
• Proficient with Microsoft Office or similar software.

Responsibilities

• Monitors delinquent accounts and prioritizes actions.
• Initiates collection actions by notifying account holders and cosigners of delinquency.
• Records payments and updates customer accounts accurately.
• Maintains security of customer files and delinquent account reports.
• Performs other related duties as required.

Skills

Bilingual EN/ES

Verbal & written communication

FDCPA knowledge

Attention to detail

Confidentiality

Integrity & discretion

Professional under pressure

MS Office proficiency

Teamwork

Tools

Microsoft Office

Job description

Job Summary

The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.

Responsibilities

• Monitors the status of delinquent accounts.
• Initiates collection actions by notifying account holders and cosigners of delinquent status.
• Records payments made to the customers account.
• Ensures the security of customer files and delinquent account reports.
• Performs other related duties as required.

Skills and Abilities

• Bilingual English-Spanish
• Excellent verbal and written communication skills.
• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
• Excellent organizational skills with great attention to detail.
• Ability to keep information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in tense situations.
• Proficient in Microsoft Office Suite or related software.

Education and Experience

• Collections experience preferred.
• Previous call center experience is required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Equal Employment Opportunity Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location: Columbus, GA