Collector Sales Support Specialist

Fanatics Commerce; Los Angeles (CA); On-site; USD 34,000 - 43,000; Full time

Job summary

Fanatics Collect is seeking a Sales Support Associate in Los Angeles to back the Sales team across auctions, fixed price marketplace, private sales, and vault storage services. You will be the primary contact for client communications, ensuring a seamless experience through collaboration with Customer Service, Operations, and Sales Support.

The role emphasizes organization, responsiveness, and a proactive approach to servicing collectors and buyers, with opportunities to grow within a dynamic

Qualifications

• 1–3 years of experience in a client-facing support, operations, or sales assistant role
• Background in sales or customer service preferred
• Knowledge of trading cards, collectibles, or sports memorabilia is highly desirable
• Strong organizational skills with excellent attention to detail
• Exceptional communication skills— both written and verbal
• Proficiency in navigating fast-paced, dynamic work environments
• Ability to work independently and manage multiple priorities effectively
• Demonstrated professionalism and a customer-first mindset

Responsibilities

• Support daily communications (phone, email, text, social media) with clients across Fanatics Collect sales channels
• Assist Sales Reps in managing and growing relationships with collectors, both buyers and sellers
• Respond promptly to client inquiries and internal requests related to submissions, curation, invoicing, and asset transactions
• Coordinate with internal teams to resolve client issues and fulfill sales support requests
• Maintain accurate records of asset submissions and track post-sale data
• Perform ongoing customer account maintenance and data entry
• Provide high-touch customer service with urgency and professionalism
• Support team operations through administrative tasks and special projects as needed
• Uphold the highest standards of communication, organization, and responsiveness

Skills

Client-facing experience

Sales background

Collectibles knowledge

Organization

Communication

Adaptability

Independent work

Customer-first

Job description

Fanatics Collect is seeking a Sales Support Associate in Los Angeles to back the Sales team across auctions, fixed price marketplace, private sales, and vault storage services. You will be the primary contact for client communications, ensuring a seamless experience through collaboration with Customer Service, Operations, and Sales Support.

The role emphasizes organization, responsiveness, and a proactive approach to servicing collectors and buyers, with opportunities to grow within a dynamic