Collections Agent Work From Home

Paycom - ATS; Carrollton (TX); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Holidays

CPL (Comprehensive Paid Leave)

Medical, Dental and Vision Insurance

401(k) Plan with matching

Paid Training Program

Referral Bonus

Job summary

SWC Group is seeking a Debt Collections Specialist to work remotely from Texas (outside the DFW area). The role requires 3+ years in debt collections, a HS diploma, and US work authorization.

You will communicate with delinquent customers, negotiate repayments, and ensure compliance with laws while using multiple systems. Position includes a base of $15/hr, an additional $1/hr bilingual differential after testing, and a monthly bonus tied to performance, plus benefits and paid training.

Qualifications

• 3+ years’ experience in Debt Collections.
• Excellent communication, negotiation and problem‑solving abilities.
• Ability to multi-task in a production environment.
• Authorized to work in the United States with a clean background.

Responsibilities

• Persuades delinquent customers to establish repayment terms using computer systems and collection software.
• Achieves production goals while maintaining high quality of service.
• Follows legal requirements and documents efforts and results in accounts.
• Handles PCI data securely and uses multiple screens and systems.
• Schedules and maintains responsive communication with clients.

Skills

Communication skills

Negotiation skills

Problem solving

Multitasking

Education

High School Diploma/GED

Job description

MUST Live in Texas (outside of DFW area) to be considered for the WFH Remote position.REQUIRED to have 3+ years’ experience in Debt CollectionsEquipment is NOT PROVIDED. Please see below for equipment requirements.Compensation:$15/hr starting base pay; additional +$1/hr bilingual shift differential (upon completion of Spanish test)Monthly Bonus based on collection and performancePlus, Daily/weekly/monthly incentives/prizes such as gift cards and giveawaysEssential Duties and Responsibilities:Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.Accurately and thoroughly notates each account with efforts performed and results attained.Handles PCI Data confidentially and securely.Schedule:Regular Schedule: Monday-Friday | 40-hrs/week8-hr shifts with availability between 7am-7pm3 weeks of Paid Training: Mon-Fri from 8am-5pmOne late night a week from 10am-7pmOne Saturday a month from 8am-2pmSchedules are assigned based on client and company needsMinimum Qualifications:3+ years’ experience in Debt CollectionsHigh School Diploma/GED requiredMust be 18 years of age or olderAuthorized to work in the United StatesClient requirements for this campaign require a clean background check and a negative drug test resultEffective communication, negotiation, and problem-solving skillsAbility to multi-task in a production driven environmentThis role routinely uses standard office equipment, including electronic keyboard, mouse and telephone. Basic computer knowledge and typing skills requiredMust be comfortable navigating between multiple computer screens and systemsEquipment Requirements (MUST have to be considered):Internet:Internet router- No WIFIWired High-Speed Internet Connection15 Mbps download speed and at least 3 Mbps upload speedNetwork Latency Max 250 MSComputer/PC/Laptop:Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Cell Phones)Computer needs to be 2019 or newer to have acceptable processing speeds8 Gb Memory1 USB Type A 2.0 (Standard headset USB)Headset & Webcam:Logitech H390 HeadsetInternal or External Web CameraWork AreaMust have a home office set up and an ethernet cord you can connect to your computer.Quiet workspace free of background noise and distractionsPrivate area acceptable for webcam use. All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI.SWC Group Benefits:Paid Holidays and CPL (Comprehensive Paid Leave)Medical, Dental and Vision InsuranceLife InsuranceShort-Term and Long-Term Disability PlansHSA (Pre-tax) Savings Account401(k) Plan with matching contributionEmployee Referral BonusPaid Training ProgramPlease feel free to reach us for any further questions at [e-mail]