Collector-Driven Retail Sales Associate

Pop Mart; Menlo Park (CA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based growth opportunities

Comprehensive onboarding and product培训

Job summary

POP MART is seeking energetic, customer-focused Sales Associates in Menlo Park to deliver exceptional service and create memorable shopping experiences. You will act as a brand ambassador, sharing POP MART's world of collectible art toys and helping customers discover and purchase products.

Responsibilities include merchandising, inventory support, and maintaining a welcoming store environment. A passion for designer toys and pop culture is highly valued, with opportunities for growth and

Qualifications

• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High school diploma

Job description

POP MART is seeking energetic, customer-focused Sales Associates in Menlo Park to deliver exceptional service and create memorable shopping experiences. You will act as a brand ambassador, sharing POP MART's world of collectible art toys and helping customers discover and purchase products.

Responsibilities include merchandising, inventory support, and maintaining a welcoming store environment. A passion for designer toys and pop culture is highly valued, with opportunities for growth and