Collector - Corporate (Las Vegas)

Caesars Entertainment; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking a Collector for our Enterprise Shared Service Collections team. You will track and escalate gaming balance issues, communicate with casino staff, and manage customer accounts to support profitability across properties.

You will use CMS and Windows Office to update records, assess debts, and coordinate with internal teams. Strong integrity and English proficiency are essential in a fast-paced, regulated environment.

Qualifications

• 5+ years experience in casino industry experience preferred. High School Diploma required, Associate degree or bachelor’s degree preferred.
• Knowledge of Property and Company operations; Caesars experience preferred.
• Excellent time task tracking ability and organizational skills.
• Read, write and speak English without error.
• Able to work in a stressful environment on the phone and via the Internet, performing fact-finding for decisions.

Responsibilities

• Tracks and enters all contact with customers having balances.
• Communicates with Marketing staff and management regarding customer gaming balances.
• Interacts via phone or approved means with appropriate parties for collection of gaming balances.
• Creates and updates customer CMS accounts with personal, bank, and disposition information.
• Places items on automatic deposit and handles write-off status changes as needed.
• Performs daily duties and supports other casino departments as required.

Skills

Customer communication

Phone handling

Negotiation

Problem solving

Windows Office

Education

High School Diploma

Associate degree or bachelor’s degree preferred

Tools

Windows Office Suite

Casino Database programs

CMS systems

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary"Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

We are currently seeking candidates for a Collector position in our Enterprise Shared Service Collections team, located in Las Vegas, Nevada.

How You Will Create the Extraordinary

• Tracks and enters all contact with customers having balances
• Communicates with Marketing staff and all other levels of casino and company management regarding customer gaming balances
• Communicates via phone or other FDCPA approved means with appropriate persons the collection of gaming balances owed
• Makes high-level, logic-based decisions in regard to the collection of gaming balances that will best benefit the profitability of their respective casino in regard to both short and long term perspectives
• In the performance of daily duties, be able to:
  • Utilize daily debtor scroll
  • Create and update customer CMS accounts to include:
    • Personal information
    • Bank information
    • Dispositions (Special Remarks)
    • Alteration of deposit dates for active items to facilitate automatic deposit by the relevant casino cages
    • Entry of returned items
    • Entry of returned item payments
    • Change of agency assignment status for individual returned items
    • Change of returned items to write-off status
    • Entry of payments on written-off items
• Other duties as deemed necessary by Department Manager and Director

What You Will Need

• 5+ years experience in casino industry experience preferred. High School Diploma required, Associate degree or bachelor’s degree preferred.

ADDITIONAL REQUIREMENTS:

• Knowledge of Property and Company operations and casino systems; Caesars experience preferred
• Excellent time task tracking ability and organizational skills.
• Read, write and speak English without error.
• Work as required in a stressful and dynamic environment on the phone, information finding on the Internet, and performing deductive fact-finding tasks to better support decisions made and for use by other casino departments as required
• Must be able to dial numbers and talk on the phone for extended periods of time
• Able to perform advanced problem solving and initiate/follow-through with financial negotiations on behalf of the casino
• Typing speed of at least 35 wpm
• Outstanding communication skills a must
• Proficient with Windows Office Suite (Outlook, Excel and Word)
• Able to learn new Casino Database programs as required
• Self-motivated and resourceful, with the proven ability to stay focused on task and operate successfully under tight deadlines and time pressures
• Enjoys a fast pace, dynamic, challenging and team-oriented work environment
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN We believe in delivering family-style service—an approach that foster warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88794
• Job Category Sales and Marketing
• Job Schedule Full time