Collector

Impact Fire Services, LLC; Southborough (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Impact Fire Services, LLC is seeking a results-driven Collector to recover revenue efficiently under the supervision of the Office Manager. You will handle overdue accounts, negotiate payment plans, and maintain customer relationships to maximize collections.

The role requires strong communication, urgency, and ability to coordinate with service managers. Proficiency with MS Office and basic accounting software is preferred, with experience in Great Plains a plus.

Qualifications

• Associate degree or equivalent experience.
• 2-4 years in collections or related field.
• Proficiency with MS Office and basic accounting tools.

Responsibilities

• Call overdue accounts for payment and document attempts.
• Negotiate payment arrangements and follow up regularly.
• Analyze delinquent accounts and recommend resolutions.
• Answer calls/emails and assist customers and managers.
• Enter information in tracking system for calls.
• Initiate small claims actions when needed and testify in court.
• Update credit bureaus for disputed accounts.
• Process credit card payments when applicable.
• Communicate status to Office/Collections Manager.
• Meet or exceed collection goals.
• Print, fax, and email invoices on request.
• Report progress of collections monthly.

Skills

Excellent communication skills

Proficiency with Microsoft Office

Ability to adapt to a changing environ

Excellent organizational skills

Ability to thrive in fast-paced

Ability to work well with co-workers

Ability to work simultaneously in多平台

Excellent working relationship with s&

Education

Associate degree

2-4 years relevant experience

Tools

Great Plains accounting system

Microsoft Office Suite

Job description

Summary

Under the direction of the Office Manager, this role is responsible for recovering revenue due in an efficient and effective manner. The collector performs a variety of collection activities utilizing sound and proactive collection techniques.

In order to succeed, this role requires effective communication skills, the ability to influence and work with a committed sense of urgency.

Responsibilities include:

• Call overdue accounts for payment, 1st and 2nd calls. (3rd calls if necessary)
• Ensure collection efforts are performed with a customer service approach
• Analyze delinquent accounts and make recommendations for resolution on high-risk accounts
• Answer incoming calls/e-mails and assist customers and service managers/DM’s with questions as needed
• Enter information tracking system for all calls made to customers
• Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently
• Initiates small claims court actions, submits proper forms to the court, and appears in court to testify
• Research disputed balances and payments. Updates Credit Bureau(s) for disputed accounts
• Process credit cards
• Communicates status of account problems on a regular basis to Office /Collections Manager
• Responsible for meeting or exceeding assigned goals
• Print, fax and email invoices to customers on request

Other Duties

• Work with customers, DM’s and other team members to secure payments in a timely manner
• Report on progress of collections each month to Office/Collections Manager

Skills & Qualifications

• Associate degree; 2-4 years relevant experience or equivalent combination of education & experience
• Proficiency with Microsoft Office suite
• Experience with Great Plains accounting system is a plus!
• Ability to work simultaneously in multiple platforms
• Excellent communication skills
• Excellent working relationship with the sales/service departments
• Ability to adapt to a changing environment
• Excellent organizational skills
• Ability to work well with co-workers and superiors
• Ability to thrive in fast-paced organization