Collector

YES! Communities; Novi (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

YES Communities in the United States is seeking a Collector to manage rent and utility payments and address delinquencies. You may cold call, visit residents, and use texts and emails to resolve overdue accounts, while handling general office tasks.

Responsibilities include coordinating with legal partners, maintaining files, answering calls, and supporting the community team. A valid in-state driver's license and high school diploma are preferred qualifications.

Qualifications

• A valid in-state driver's license is required.
• High school diploma or equivalent is preferred.
• Previous collections experience is preferred.
• Proficiency in Microsoft Office and industry-specific software products.

Responsibilities

• Collect, process and document resident payments and assist with electronic payment setup.
• Answer phones and greet customers professionally.
• Prepare and deliver collection notices as directed by management.
• Maintain office files and equipment; provide general admin support.
• Coordinate with legal counselors and loan partners on collections and mods.
• Provide backup support for Sales/Leasing and other team members.
• Follow Fair Housing laws and proper collection practices.
• Additional duties as assigned by management; may change.

Skills

Communication skills

Self-motivated

Attention to detail

Conflict resolution

Time management

MS Office skills

Evening/weekend availability

Education

High school diploma or equivalent

Driver's license (in-state)

Tools

Microsoft Office

Industry-specific software

Job description

Want to see a glimpse into the role? Click the following link:

https://www.youtube.com/watch?v=tgPxeAEdMgQ&list=PL5nmc89qCpMU-G3gBh70GzMkOowklcvye&index=1

Collector

Reports To: Community Manager

About YES

Founded in 2008, YES Communities has established itself as a leader in the manufactured housing space. YES is the largest privately held manufactured housing REIT in the country. Our commitment to improving communities and enhancing the lives of our residents is evident in our long-standing industry presence and the experience of our leadership team. This dedication and expertise have earned YES recognition and respect in the field, underscoring our significant role in shaping the manufactured housing landscape.

Collector Position Overview

As a Collector your primary responsibility is collecting payments, following up on delinquencies and coordinating payments for rent, utilities, and fees. This may involve cold calling, visiting residents, and using texts and emails to address overdue accounts. You will also manage office tasks such as preparing correspondence, answering phones, and greeting customers.

Collector Essential Functions

• Collect, process and document collection efforts/payments from residents and assist them with electronic payment set-up
• Answer phones and greet customers in a courteous and professional manner
• Prepare and hand deliver correspondence including collection notices as directed by management
• Maintain office files and equipment, and provide administrative support where needed
• Work with legal counselors and loan partners on collection efforts, loan modifications, and executing legal proceedings
• Provide backup support for the Sales and Leasing Agent or other community team members
• Follow all Fair Housing and proper collection practices
• Additional duties as assigned by management and are subject to change

Collector Required Skills

• Excellent oral and written communication skills
• Must be self-motivated, independent, and able to work with minimal supervision
• High level of attention to detail
• Strong conflict resolution and time management skills
• Computer skills including Microsoft Office software products
• Ability to work some evening and/or weekend hours

Collector Education And Experience

• A valid in-state driver's license is required
• High school diploma or equivalent is preferred
• Previous collections experience is preferred
• Proficiency in Microsoft Office and industry specific software products

The YES Difference

• Competitive salary
• Comprehensive health benefits
• Life, long and short-term disability insurance
• 401(k) with company match

YES I can help * YES We are a team * YES We add value * YES We build community

YES Communities is an Equal Opportunity Employer