Resident Payments & Collections Specialist

YES! Communities; Novi (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

YES Communities in the United States is seeking a Collector to manage rent and utility payments and address delinquencies. You may cold call, visit residents, and use texts and emails to resolve overdue accounts, while handling general office tasks.

Responsibilities include coordinating with legal partners, maintaining files, answering calls, and supporting the community team. A valid in-state driver's license and high school diploma are preferred qualifications.

Qualifications

• A valid in-state driver's license is required.
• High school diploma or equivalent is preferred.
• Previous collections experience is preferred.
• Proficiency in Microsoft Office and industry-specific software products.

Responsibilities

• Collect, process and document resident payments and assist with electronic payment setup.
• Answer phones and greet customers professionally.
• Prepare and deliver collection notices as directed by management.
• Maintain office files and equipment; provide general admin support.
• Coordinate with legal counselors and loan partners on collections and mods.
• Provide backup support for Sales/Leasing and other team members.
• Follow Fair Housing laws and proper collection practices.
• Additional duties as assigned by management; may change.

Skills

Communication skills

Self-motivated

Attention to detail

Conflict resolution

Time management

MS Office skills

Evening/weekend availability

Education

High school diploma or equivalent

Driver's license (in-state)

Tools

Microsoft Office

Industry-specific software

Job description

YES Communities in the United States is seeking a Collector to manage rent and utility payments and address delinquencies. You may cold call, visit residents, and use texts and emails to resolve overdue accounts, while handling general office tasks.

Responsibilities include coordinating with legal partners, maintaining files, answering calls, and supporting the community team. A valid in-state driver's license and high school diploma are preferred qualifications.