Collector

Yes! Communities, Inc.; Gainesville (FL); On-site; USD 38,000 - 50,000; Full time

Job summary

YES Communities in Gainesville, FL is seeking a Collector to manage payments, follow delinquencies, and coordinate payments for rent, utilities, and fees. This role may involve cold calling, resident visits, and using texts and emails to address overdue accounts.

You will also handle office tasks, answer phones, greet residents, and support the sales/leasing team when needed. Evening/weekend hours and a valid Florida driver’s license are required.

Qualifications

• Excellent oral and written communication skills.
• Self-motivated, independent and able to work with minimal supervision.
• High level of attention to detail.
• Strong conflict resolution and time management skills.
• Proficiency with Microsoft Office products.
• Ability to work some evening and/or weekend hours.
• A valid in-state driver's license is required.
• High school diploma or equivalent preferred.
• Previous collections experience is preferred.

Responsibilities

• Collect, process and document payments from residents and assist with electronic payment setup.
• Answer phones and greet customers in a courteous and professional manner.
• Prepare and hand deliver correspondence including collection notices as directed by management.
• Maintain office files and provide administrative support.
• Coordinate with legal counselors and loan partners on collection efforts and possible modifications.
• Provide backup support for other community team members.
• Follow Fair Housing and proper collection practices.
• Additional duties as assigned by management.

Skills

Excellent oral and written comms

Self-motivated and independent

Attention to detail

Conflict resolution

Time management

Microsoft Office proficiency

Evening/weekend availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Collector

Reports To: Community Manager

About YES:

Founded in 2008, YES Communities has established itself as a leader in the manufactured housing space. YES is the largest privately held manufactured housing REIT in the country. Our commitment to improving communities and enhancing the lives of our residents is evident in our long-standing industry presence and the experience of our leadership team. This dedication and expertise have earned YES recognition and respect in the field, underscoring our significant role in shaping the manufactured housing landscape.

Collector Position Overview:

As a Collector your primary responsibility is collecting payments, following up on delinquencies and coordinating payments for rent, utilities, and fees. This may involve cold calling, visiting residents, and using texts and emails to address overdue accounts. You will also manage office tasks such as preparing correspondence, answering phones, and greeting customers.

Collector Essential Functions:

• Collect, process and document collection efforts/payments from residents and assist them with electronic payment set-up
• Answer phones and greet customers in a courteous and professional manner
• Prepare and hand deliver correspondence including collection notices as directed by management
• Maintain office files and equipment, and provide administrative support where needed
• Work with legal counselors and loan partners on collection efforts, loan modifications, and executing legal proceedings
• Provide backup support for the Sales and Leasing Agent or other community team members
• Follow all Fair Housing and proper collection practices
• Additional duties as assigned by management and are subject to change

Collector Required Skills:

• Excellent oral and written communication skills
• Must be self-motivated, independent, and able to work with minimal supervision
• High level of attention to detail
• Strong conflict resolution and time management skills
• Computer skills including Microsoft Office software products
• Ability to work some evening and/or weekend hours

Collector Education and Experience:

• A valid in-state driver's license is required
• High school diploma or equivalent is preferred
• Previous collections experience is preferred
• Proficiency in Microsoft Office and industry specific software products